Senior Financial Analyst, Amazon Customer Service Finance

Amazon • Seattle, WA

1d

About The Position

Amazon seeks a highly effective Senior Financial Analyst to join the Amazon
Customer Service Finance team as a key strategic partner. Amazon Customer
Service serves as the steward of Customer Obsession across Amazon, with a
mission to be unrelenting customer advocates by providing automated and human
support while using customer signals to eliminate upstream defects. In this
role, you will partner with Finance leaders across the Amazon CS organization to
support transformative Customer Service initiatives, joining one of the most
customer-obsessed finance teams at Amazon.
Amazon Customer Service is focused on materially improving the customer
experience while simplifying business operations. This transformation requires
making step changes in how we serve customers, thinking differently about legacy
approaches that no longer serve us, running fast with a sense of urgency, and
intensifying focus on critical topics that will deliver the most material
improvements to customer experience. If you've wanted to challenge existing
processes, propose end-to-end redesigns, or drive tooling and automation
decisions that impact the entire organization, this is your opportunity. The
ideal candidate will take ownership of problems and question "that's how we've
always done it.”

About the team
Amazon Customer Service Finance is part of the WW Amazon Stores Finance
organization. We are the Amazon Stores' financial partners and lead decision
support, planning, analysis, and reporting the WW Stores organization. Our job
is to partner with the business to plan, analyze, measure, and grow our global
business. We contribute to business decisions by providing insightful analysis
of all metrics and processes, inventing new ones where needed and simplifying
and automating wherever possible. We methodically establish, evaluate, and
improve end-to-end processes, financial controls, and capital investment.

Requirements

• Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)
• 3+ years of tax, finance or a related analytical field experience
• Experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes
• 3+ years of dissecting financial data and identifying patterns that support business strategy experience
• 3+ years of contributing to cross-functional initiatives that drive financial performance and strategy experience

Nice To Haves

• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
• Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Understanding of controllership principles including data quality management, control design, and audit support
• Strong written and oral communication skills with ability to provide clear, concise summaries and effectively answer detailed questions

Responsibilities

• Manage multiple workstreams, balancing subject matter expertise with horizontal collaboration across the team
• Independently deliver projects with limited oversight provided by your manager to scale, improve controllership, and create value-add enhancements
• Build your understanding of the business context of the data used in your analysis to convert data into findings, provide recommendations and seek guidance from your team leaders
• Ability to create structure and order with an expanded project scope into actionable steps
• Learning and applying finance tools, systems, and software efficiently to support day-to-day work
• Prioritize work, resolve issues, meet deadlines, and seek feedback from your manager when conflicts arise

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level