Senior Financial Aid Coordinator

Louisiana State University•Letterkenny Township, PA

1d•Onsite

About The Position

The Senior Financial Aid Coordinator position within Louisiana State University’s Office of Financial Aid & Scholarships will play a key collaborative role in advancing the university and meeting the student access objectives. The individual, with general oversight from the Manager, will support the counseling staff in the execution of their day-to-day duties, provide clear and accurate communication with prospective and current students and families, and will assist the manager with the growth of the university’s financial aid outreach programs.

Requirements

Bachelor’s Degree
One year of experience working in financial aid capacity.
Meets eligibility to obtain National Student Loan Database System access and must not be in default on student loans.
LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
Experience working in financial aid or equivalent student services setting higher education.
Knowledge of best practices in financial aid
Strong leadership, team orientation, effective interpersonal skills, and superior written and verbal communication skills
Demonstrated commitment to data-driven decision-making, including effective analytical skills and proven results in achieving objectives and goals.
As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.
To be considered, qualified candidates will submit a complete application which includes a cover letter explaining their specific interest in the position and how their skills and experiences prepare them for success in this role, a resume, and three professional references.
Please provide resume and transcripts, if applicable.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment.

Nice To Haves

Our ideal candidate possesses the following qualities:

Responsibilities

Provide comprehensive counseling and student-focused advising to prospective and enrolled students regarding federal and state financial aid programs, including Federal Pell Grants, Federal Supplemental Educational Opportunity Grants (FSEOG), TEACH Grants, Federal Work-Study, and Direct Loan Programs. Assistance is delivered through phone, in-person, and written communication.
Accurately interpret and communicate financial aid policies, eligibility requirements, and procedures to ensure students and families fully understand their options and responsibilities.
Deliver timely, responsive, student-centered service by addressing concerns efficiently and professionally.
Conducts individualized outreach to prospective and continuing students through phone calls, email correspondence, and other communication methods as appropriate.
Responsible for assisting students in resolving problems associated with the application processes for federal and state programs, the electronic loan transmission process and the correction process.
Resolves over award situations, which involves reducing one or more aid programs because of receipt of additional resources or conflicting financial information. Must inform students, contact appropriate agencies, and return proceeds.
Serves as a secondary private student loan certification official, as needed.
Serves as a rotating member of the Satisfactory Academic Progress (SAP) appeals committee.
Aid in the retention of students through direct outreach to at risk populations, providing students with a thorough understanding of resources and policies.
Assists with the training, development, and mentorship of financial aid counseling staff.
Evaluates and processes requests for “special circumstances” and “petitions for independent status” presented by students in determining eligibility for the federal programs.
Responsible for the processing of external information requests for the office including needs analysis, AmeriCorps, study abroad, tribal, and all other certifications.
Serves as a secondary processer for origination and disbursement rejects for the William D. Ford Direct loan program.
Serves as primary point of contact for the scheduling of all high school/FAFSA completion outreach requests.
Serves as the primary point of contact for the scheduling of all Bengal Bound events for the financial aid staff. This includes helping staff with any travel items as well.
Represent LSU and the Office of Enrollment Management at professional functions and recruiting events, both on and off campus.