Columbus - Senior Financial Adjustments & Resolutions Analyst (AE4) - PN: 20067448

State of Ohio • Columbus, OH

7d • Hybrid

About The Position

This role involves evaluating employer account activity to resolve financial discrepancies by analyzing complex account balances, billing information, and related account issues. The analyst will determine appropriate actions for correction, resolution, collection, or certification to the Ohio Attorney General’s Office. Responsibilities include engaging with employers to address delinquencies or coverage lapses, supporting internal teams with complex account analysis, providing testimony in compliance and enforcement proceedings, managing and routing incoming inquiries and transactions, performing financial research and adjustments on employer accounts, and administering dishonored payment processes.

Requirements

• Undergraduate core coursework in accounting or 2 yrs. exp. in accounting; 12 mos. additional exp. in accounting or in other fiscal/financial activity with exp. to be commensurate with duties to be assigned.
• Or undergraduate core coursework in business administration, economics or computer science or related field; 16 semester or 24 quarter hours in accounting; 12 mos. exp. in position involving accounting, billings, collections, payments or reimbursements with exp. to be commensurate with duties to be assigned.
• Or 12 mos. exp. as Accountant/ Examiner 3, 66113 with state government exp. commensurate with duties to be assigned.
• Or equivalent of Minimum Class Qualifications for Employment noted above.
• Knowledge of: Accounting, BWC, Finance & Collections policies & standard operating procedures; BWC laws, rules & regulations, employee training & development; lead work; public relations; government structure & process (e.g. interaction with AG), special coverage such as domestic, Minister, sole proprietor, partnership & emergency & volunteer coverage for Public Employers (PEs), NCCI manual classifications; public relations; human relations; federal & state regulations governing documents processed, reviewed, prepared or scanned to centralized data storage area; principles of customer service; oral & written business communication.
• Skill in: use of general office equipment (e.g. copier, fax, calculator, multi-line phone); use of PC & peripheral equipment (e.g. printer, scanner, UDS);use of Microsoft Office software (e.g. Outlook, Word, Excel, Access), use of BWC/AG -specific software and/or systems (e.g. CoreSuite, BWC Web, audit trail, pdf reports, CUBS, Client View); use of SharePoint; use of internet search engines; English communication (listening, writing, reading, phone etiquette); data entry.
• Ability to: apply principles to solve practical, everyday problems; read, comprehend & record figures accurately; add, subtract, multiply & divide whole numbers; calculate equation & statistics consisting of fractions, decimals, percentages & averages; copy records precisely without error; read complex sentences with common vocabulary; comprehend complex sentences; copy materials accurately; recognize & correct grammatical spelling errors; complete routine detailed forms maintain accurate records; understand manuals & verbal instructions, technical in nature; prepare meaningful, concise & accurate reports; proofread technical materials; testify in court; use proper research methods in gathering data; gather, collate & classify information about data, people or things; answer routine & technical telephone inquiries from public & sensitive inquiries from & contacts with other government officials, general public, claimants &/or providers; resolve complaints from angry citizens & government officials; make proper referrals within agency & external sources; communicate (written & oral) professionally with injured workers, employers, providers & public; work alone on most tasks; work as part of a team; understand principles of accounting; apply principles to solve practical, everyday problems.

Nice To Haves

• Employee Development Funds
• Public Service Loan Forgiveness

Responsibilities

• Evaluate employer account activity to resolve financial discrepancies by analyzing complex account balances, billing information, and related account issues and determining appropriate actions for correction, resolution, collection, or certification to the Ohio Attorney General’s Office.
• Engage with employers to address delinquencies or coverage lapses by initiating communication (telephone, email, or written correspondence) to discuss payment arrangements and resolve outstanding issues.
• Support internal teams with complex account analysis by providing detailed financial breakdowns using tools such as Excel and Cognos for challenging cases (e.g., accounts with multiple billings certified to the Attorney General) and preparing information for internal or external review.
• Provide testimony in compliance and enforcement proceedings by appearing as a witness and explaining outstanding balances or non-compliance in cases involving potential liquor license suspension.
• Manage and route incoming inquiries and transactions by reviewing, processing, and assigning correspondence or requests to ensure timely completion.
• Perform financial research and adjustments on employer accounts by identifying needed corrections, initiating adjustment requests, and updating account records accordingly.
• Administer dishonored payment processes by handling related correspondence, determining the appropriate coverage status, and updating policy records based on payment outcomes.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities
• Public Retirement Systems
• Optional Deferred Compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree