Columbus - 20067448 - Senior Financial Adjustments & Resolutions Analyst (AE4)

State of Ohio • Columbus, OH

7d • Onsite

About The Position

The Senior Financial Adjustments & Resolutions Analyst evaluates employer account activity and resolves financial discrepancies by analyzing account balances, billing information, and related issues. The role determines appropriate actions for correction, resolution, collection, or certification to the Ohio Attorney General’s Office. It communicates with employers about delinquencies and coverage lapses, discusses payment arrangements, and addresses outstanding issues.

The position supports internal teams with complex account analysis, using tools such as Excel and Cognos to prepare financial breakdowns for challenging cases and internal or external review. It may require testimony in compliance and enforcement proceedings involving outstanding balances or potential liquor license suspension. The analyst also processes and routes inquiries and transactions, researches and requests account adjustments, updates account records, and handles dishonored-payment correspondence and related policy coverage updates.

Requirements

• Meet one of the stated qualification pathways: undergraduate core coursework in accounting or two years of accounting experience, plus 12 months of additional accounting or other fiscal/financial activity experience commensurate with assigned duties; or undergraduate core coursework in business administration, economics, computer science, or a related field, 16 semester or 24 quarter hours in accounting, and 12 months of experience in accounting, billings, collections, payments, or reimbursements commensurate with assigned duties; or 12 months of experience as an Accountant/Examiner 3 (66113) with state government experience commensurate with assigned duties; or the equivalent of the stated minimum class qualifications.
• Knowledge of accounting; BWC finance and collections policies and procedures; BWC laws, rules, and regulations; government structure and processes, including interaction with the Attorney General; applicable special coverage and NCCI manual classifications; public relations and human relations; document-related federal and state regulations; customer service; and business communication.
• Skill in using general office equipment, PCs and peripheral equipment, Microsoft Office software, BWC- and Attorney General-specific software or systems, SharePoint, internet search engines, and data-entry tools.
• Communicate effectively in English through listening, writing, reading, and telephone etiquette.
• Accurately read, comprehend, record, copy, calculate, and proofread information, including figures and technical materials; maintain accurate records and complete detailed forms.
• Prepare concise and accurate reports, use proper research methods, gather and organize information, and understand technical manuals and verbal instructions.
• Testify in court; respond to routine and technical inquiries; resolve complaints; make appropriate referrals; and communicate professionally with injured workers, employers, providers, the public, and government officials.
• Work independently on most tasks and as part of a team; understand accounting principles and apply them to practical problems.

Responsibilities

• Evaluate employer account activity to resolve financial discrepancies by analyzing account balances, billing information, and related account issues.
• Determine appropriate actions for account correction, resolution, collection, or certification to the Ohio Attorney General’s Office.
• Contact employers by telephone, email, or written correspondence to address delinquencies or coverage lapses, discuss payment arrangements, and resolve outstanding issues.
• Provide internal teams with detailed financial breakdowns for complex account cases using tools such as Excel and Cognos, and prepare information for internal or external review.
• Appear as a witness in compliance and enforcement proceedings and explain outstanding balances or non-compliance in cases involving potential liquor license suspension.
• Review, process, and assign incoming correspondence, inquiries, and requests to ensure timely completion.
• Research employer accounts, identify needed corrections, initiate adjustment requests, and update account records.
• Handle dishonored-payment correspondence, determine appropriate coverage status, and update policy records based on payment outcomes.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
• Paid time off, including vacation, personal, and sick leave, plus 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional deferred compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed