Senior Field Services Representative

Northstrat•Sterling, VA

6d•Remote

About The Position

Northstrat is seeking a CONUS-based Field Service Representative (FSR) to maintain regional PACOM USSF systems. Must have experience installing, repairing, troubleshooting electronic systems, as well as instructor experience to provide instruction to military hosts on an as needed basis. As a fly-away Field Service Representative (FSR) you will support tasks at various OCONUS locations. This role requires the ability to travel on short notice to assist with maintaining multiple deployed systems. Tasks include regularly scheduled maintenance activities, hands-on troubleshooting hardware and software issues, performing hardware replacements and installations, as well as aiding with next generation hardware deployments. Additional duties include administratively tracking FSR-related tasks in our ticketing system for proper documentation. In this role, you must maintain flexibility in mission expectations and requirements and be able to follow through on various tasks that are required to keep existing and future systems online and functioning properly.

Requirements

A US government top-secret clearance is required
Ability to troubleshoot complex hardware and network issues
Experience maintaining hardware systems, SATCOM terminal, including cable repair
Windows OS and Linux System Administration expertise
Must have a CompTIA Security+ certification
Physically able to travel and conduct the physical actions necessary to include lifting, racking and stacking equipment
Must have U.S. Passport with at least one year until expiration
Must work well within a team environment, have good interpersonal skills, and ability to work effectively with customers and OEM vendors (for example: vendors for sensor systems and vehicle platforms)

Nice To Haves

Prior Military or DoD experience
Previous experience as a Field Support Representative
Experience maintaining servers, network and/or communication, SATCOM terminal equipment
SIGINT background
College Degree or applicable technical certifications
Program Mission focused approach to representing the USSF Program

Responsibilities

Collaborate with military customers to gain a full understanding of their operational needs and/or issue(s) to be resolved.
Effectively manage time to respond to service calls in a timely fashion.
Complete site surveys, system installations, troubleshooting procedures, and perform system operational checks.
Performs small scale (move, adds, or changes of client's) equipment as needed.
Troubleshoot and resolve technical issues as they occur.
Provide basic system administration training to technical users.
Remotely monitor health and status of deployed OCONUS systems
Support logistics operations and aid in asset management responsibilities
Escalate any hardware issues or system outages to leadership immediately
Assist with ticket management, and track all known hardware issues within Jira ticketing system
Perform preventative maintenance checks and services (PMCS)
Conduct hardware replacements and/or upgrades
Monitor and maintain system hardware and software
Troubleshoot any technical problems or issues to determine possible solutions
Conduct and/or assist local unit with site surveys (for future system installation)
Conduct refresher training for operators, when necessary
Support customer operations and system administrator personnel

Benefits

Power of choice benefits designed to best meet the needs of you and your lifestyle.
Benefits programs are designed to support and encourage wellness, healthy living, retirement investment, and lifetime learning.
Individual Benefit Account (IBA) which places the power of choice in the hands of the employee.
IBA can be used for such things as: paid time off, medical expenses, prescription drug expenses, cash disbursement, or a combination of any of these.
IBA Benefits accrue each month in the amount equivalent to 50% of the employee’s monthly compensation rate.
Profit Sharing Plan (PSP) is a qualified retirement plan that Northstrat funds quarterly on the employee’s behalf through the IBA in the amount equivalent to 25% (up to the IRS contribution limit) of the employee’s compensation.
Stock Options are offered to all new employees.
Employees have the opportunity to receive additional stock options based on accomplishment of individual performance goals.
Periodic company sponsored training events.
Ability to use IBA funds for reimbursement of work-related education expenses.
Employee referral incentives.