Senior Field Service Technician

Xylem•Seattle, WA

16h•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, working with mechanical, electrical, and diesel equipment conditions, conducting preventative maintenance and parts inventory, and anticipating and correcting safety issues (both Company and Customer owned equipment). The technician will have direct interfacing with customers and may be responsible for work in multiple systems, locations, and customers. Xylem is committed to innovative technology solutions transforming water usage, conservation, and re-use, impacting public utilities, industrial sectors, residential areas, and commercial buildings with smart metering, network technologies, and advanced analytics. The company fosters an inclusive environment, offers a paid Volunteer Program (Xylem Watermark), and supports Employee Resource Groups (ERG). Xylem is an Equal Employment Opportunity and Affirmative Action workplace, dedicated to providing reasonable accommodations.

Requirements

Ability to travel up to 50%+ (overnight stays, away from home)
Possess a valid Driver's License and meet driving requirements including: Driver Application for Employment, Motor Vehicle Report (MVR), Driver Disclosure and Release, Employee Applicant Drug and Alcohol Statement, FMCSA Certificate of Awareness, Driver Certificate of Violations, Driver Statement of On Duty Hours Road Test, Copy of Driver’s License, Copy of Medical Certificate
High school diploma or equivalent
Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Ability to obtain DOT Medical card
Clean driving record
2 to 5 years of technical field service work experience including industrial or commercial process water experience
Electrical and mechanical experience
Ability to work without direct onsite supervision
Technically sound troubleshooting ability
Experience with Microsoft Office including smart devices (PC programs)
Customer service experience
Demonstrates critical thinking and troubleshooting ability
Synthesizes technical information and communicates it clearly
Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways
Commitment to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices
Ability to collaborate and work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions
Focus on delivering results, setting high standards for own performance, and committing to achieving objectives efficiently and effectively

Nice To Haves

May have industry specific license(s)

Responsibilities

Initiate and execute field service activities at customer sites in a safe and efficient manner
Perform proactive system troubleshooting
Work with mechanical, electrical, diesel equipment conditions
Conduct preventative maintenance and parts inventory
Anticipate and correct safety issues (both Company and Customer owned equipment)
Directly interface with customers
Be responsible for work in multiple systems/locations/customers
Create and maintain safe working environment and culture within the organization
Take care of company property
Demonstrate high impact culture through innovation, accountability and empowerment
Function in a team environment
Work with minimal supervision
Work independently