Senior Field Service Technician, Labs

DoorDash•Mesa, AZ

2d•Onsite

About The Position

You will be a fundamental and experienced member of the Service Operations team at DoorDash Labs, based out of our Mesa, AZ service location. In addition to your day-to-day work supporting the Phoenix fleet, you will be part of a small bench of traveling technicians who can be dispatched to other DoorDash Labs service locations — with as little as 12 hours' notice — to cover surges in fault volume, staffing gaps, or new site launches. Deployments can run anywhere from a few days to a few weeks, and DoorDash covers all associated travel, lodging, and meal expenses. You will report to the Associate Operations Manager, Service Operations, in our DoorDash Labs organization. This is an on-site role based in Phoenix, AZ, with frequent short-notice travel to other service locations.

Requirements

2+ years of service work experience
Curiosity and an inclination for all things mechanical and repair
Strong communication and documentation skills
Willingness and ability to travel on short notice (as little as 12 hours) for deployments ranging from a few days to a few weeks, including some weekend travel
Comfort working independently at unfamiliar sites with minimal ramp-up time
Valid U.S. driver's license required, and a successful completion of MVR required

Nice To Haves

Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus
Experience with JIRA, MaintainX, and other service tools and systems is a major plus

Responsibilities

Execute any Senior Service Technician task and: Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data
Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision
Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts
Meticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base
Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasks
Work independently to manage and prioritize assigned workload effectively
Calibrate, configure, and maintain specialized diagnostic tools and test equipment
Serve as a first responder on DoorDash Labs' traveling technician bench — deploying to other service locations with short notice to triage fleet-down situations, backfill staffing gaps, or support new site launches
Quickly ramp up on an unfamiliar site's fleet composition, facility layout, and local processes, then operate independently with minimal hand-holding
Brief the local site team and hand off clear documentation on site status, root cause findings, and open items before returning to your home base