Senior Field Service Technician, Labs

DoorDash USA•Mesa, AZ

2d•Onsite

About The Position

DoorDash Labs is an independent team within DoorDash focused on exploring robotics and automation for long-term transformation of last-mile logistics. The Senior Field Service Technician will be a fundamental and experienced member of the Service Operations team, based out of the Mesa, AZ service location. This role supports the Phoenix fleet and also involves being part of a traveling technician bench, ready to be dispatched to other DoorDash Labs service locations with as little as 12 hours' notice to handle increased fault volume, staffing shortages, or new site launches. Deployments can range from a few days to a few weeks, with all travel, lodging, and meal expenses covered by DoorDash. The position reports to the Associate Operations Manager, Service Operations, within the DoorDash Labs organization. This is an on-site role in Phoenix, AZ, with frequent short-notice travel to other service locations.

Requirements

2+ years of service work experience
Curiosity and an inclination for all things mechanical and repair
Strong communication and documentation skills
Willingness and ability to travel on short notice (as little as 12 hours) for deployments ranging from a few days to a few weeks, including some weekend travel
Comfort working independently at unfamiliar sites with minimal ramp-up time
Valid U.S. driver's license required, and a successful completion of MVR required

Nice To Haves

Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus
Experience with JIRA, MaintainX, and other service tools and systems is a major plus

Responsibilities

Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data.
Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision.
Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts.
Meticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base.
Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasks.
Work independently to manage and prioritize assigned workload effectively.
Calibrate, configure, and maintain specialized diagnostic tools and test equipment.
Serve as a first responder on DoorDash Labs' traveling technician bench — deploying to other service locations with short notice to triage fleet-down situations, backfill staffing gaps, or support new site launches.
Quickly ramp up on an unfamiliar site's fleet composition, facility layout, and local processes, then operate independently with minimal hand-holding.
Brief the local site team and hand off clear documentation on site status, root cause findings, and open items before returning to your home base.