Senior Field Service Representative

ECS Tech Inc•Town of Cortlandt, NY

15h•Hybrid

About The Position

Everforth ECS seeks a Senior Field Service Representative to support the development, integration, and improvement of Geospatial Intelligence (GEOINT) Artificial Intelligence (AI) and Cloud Solutions for a Department of War (DoW) Customer. The role emphasizes the betterment of AI & human teaming in targeting workflows across a combatant command enterprise. The candidate will assist in managing a multi-faceted, dynamic project at the leading edge of the operational AI initiative and serve as a local deputy for the Project Manager. This position requires experience in successfully executing projects in complex and uncertain environments, with proficiency in collecting and curating information from various user bases to drive critical AI model improvements and user interface (UI) workflow enhancements. The work is performed in a multidisciplinary team setting with varying vendors, testing the candidate's management skills and tactful cooperation. The candidate will act as a liaison to Everforth ECS managed programs, delivering insights and capabilities to US Military customers and Operational Forces both CONUS and OCONUS. The ideal candidate is self-motivated, enthusiastic about implementing and developing new technologies in a dynamic environment where initiative and outside-the-box thinking are valued, and deadlines are critical to national security. The candidate will contribute to a critical pathfinder program for the DoW that is changing how intelligence work is gathered, shared, integrated, and invigorated.

Requirements

Must be a US Citizen with a TS/SCI clearance with ability to obtain a CI polygraph.
A bachelor’s degree.
5+ years project management or equivalent leadership experience.
Military service experience with a focus on multi-INT workflows and fires support planning, with at least 1 year as a supervisor in a military intelligence related function.
Excellent working knowledge with Information Management tools such as MS Office, PowerPoint, TEAMs, as well as Atlassian Jira and Confluence, etc.
Demonstrated critical thinking / analysis, problem solving, communication and presentation skills.
Ability to apply relationship management skills with senior level customers, including C-suite executives, Flag Officers, and SES types, translating complex, technical topics to all audiences.
Experience with Gen AI, LLMs, or AI/ML platforms (e.g., Maven Smart System, GeoNav, CheeseWiz, etc).

Responsibilities

Provide strategic solutions for alignment of people and practices in the interest of the end-users, assessing the delta between current and desired end-state, identifying essential tasks to reduce that gap, and developing optimal methods for leveraging GEOINT AI capabilities.
Coordinate a diverse team of baseline users, technical experts, and subject matter experts in executing various requirements supporting projects that deliver new or improved capabilities to the tactical edge in line with the strategic vision of the USG program.
Manage Cost, Schedule, Performance (Deliverables), Scope, and Risk for several concurrent projects in the portfolio to deliver customer requirements.
Work directly with the Government team daily via hybrid work environments to define requirements, adjust to changing priorities, and adapt to strategic challenges that influence focus of effort, operating in an Agile environment and responding quickly to change.
Interface with support functions including contracts, procurement, legal, logistics, and HR to execute program and project activities.
Manage one or more sub-contractors, including preparing Statements of Work (SOW), conducting project Kickoff and TEM meetings, leading weekly status meetings, and ensuring the successful delivery of contract line-item numbers (CLINs).
Coordinate with functional leads to acquire matrixed support for project tasks and work packages, serving as a collaborative leader to project team members.
Travel occasionally in support of project activities both CONUS and OCONUS.
Prepare and deliver status reports for site activity covering ongoing efforts, leadership engagements, and distinguished visitor events.
Provide weekly project updates to the Government Program Manager and Everforth ECS management team via VTC meetings during EST business hours.
Demonstrate and cultivate agile values of courage, openness, respect, commitment, and focus within the team.
Provide technical training to users, from first-time to seasoned users, administering full-scope training from one-on-one, ad-hoc training up to large, classroom-style group training.