Senior Field Service Representative
About The Position
Saab, Inc. is seeking an experienced Senior Field Service Representative with a broad technical background and experience deploying, maintaining, and troubleshooting radar, command and control (C2) systems, or weapons systems in dynamic environments worldwide. This hands-on role requires up to 50% travel, with assignments that may exceed two months in duration. Candidates must be able to work effectively in demanding operational settings. The ideal candidate has strong technical problem-solving skills, a desire to help others, and is comfortable training peers and customers in both formal and on-the-job settings. This position offers the opportunity to work with cutting-edge defense technologies and contribute directly to mission success.
Requirements
- BA/BS degree in an engineering discipline with 5+ years of experience, MA/MS degree with 3+ years of experience, or a High School Diploma (or equivalent) with 9+ years of relevant military experience supporting radar, C2, or weapon systems.
- Must hold an active U.S. DoD Secret Clearance or higher.
- Must be capable of lifting, carrying, and replacing components weighing up to 50 pounds or more.
Nice To Haves
- Experience working with radar, C2, weapon systems, or other complex electrical systems.
- Ability to independently perform system troubleshooting and maintenance using established procedures to resolve complex issues.
- Ability to perform system troubleshooting and maintenance beyond the scope of written procedures.
- Effective problem-solving and analytical skills.
- Ability to use common diagnostic test equipment, such as a digital multimeter (DMM) and an oscilloscope.
- Ability to identify degraded system performance and recommend methods for improvement.
Responsibilities
- Diagnose, troubleshoot, repair, and debug complex systems using technical manuals, schematics, and reach-back support to resolve electro-mechanical issues.
- Perform software installations at customer sites and support data collection events for analysis.
- Troubleshoot and resolve complex issues independently or in collaboration with others.
- Respond to situations where first-line technicians have been unable to isolate or resolve problems with malfunctioning equipment or software.
- Report design, reliability, and maintenance issues to engineering teams.
- Serve as the primary interface with customers while on site.
- Support other company functional areas, including customer installations and training.
- Deliver customer training on the operation and maintenance of Saab products.
Benefits
- Medical, vision, and dental insurance for employees and dependents
- Generous paid time off, including 8 designated holidays
- 401(k) with employer contributions
- Tuition assistance and student loan assistance
- Wellness and employee assistance resources
- Employee stock purchase opportunities
- Short-term and long-term disability coverage
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
