Senior Field Service Manager -Data Centers
About The Position
Generac is a leading energy technology company focused on powering a smarter world through innovation. With over 60 years of history, Generac has evolved from creating the home standby generator market to becoming an energy technology solutions company. This role is for a Technical Field Service Manager responsible for ensuring customer satisfaction by providing on-site and phone troubleshooting, repair, equipment modification, installation, and sales support for industrial power generation equipment specifically for data center customers. The position requires providing mission-critical equipment support and service.
Requirements
- Bachelors Degree in Electrical Engineering or Mechanical Engineering or equivalent experience
- 10 years of relevant experience
Responsibilities
- Provide technical support, setup, and assistance to data center customers.
- Assist in site certification, operation, and EPA testing.
- Assist with the development and distribution of service and parts bulletins to notify customers of product changes or issues.
- Assist sales managers and rep groups with new customer product training.
- Develop new and maintain existing relationships with customers’ branch, district, and regional sales and service managers.
- Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met.
- Provide sales support through assisting customers in determining correct equipment for their needs.
- Provide technical input and design ideas to engineering during new product initiation and existing product improvements.
- Provide feedback from the field to Sales and Marketing, Engineering, Manufacturing, and Technical support.
- Provide written weekly reports to manager covering product issues/concerns, possible sales/upsell opportunities.
- Assist Service Training and Technical Publications with manual content and reviews for accuracy.
- Evaluate Engineering Change Requests (ECR’s) and Engineering Change Notices (ECN’s) to determine the need for new service parts.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
