Senior Field Service Manager -Data Centers
About The Position
Generac is a leading energy technology company focused on powering a smarter world through energy innovation. With over 60 years of history, Generac has evolved from creating the home standby generator market to becoming an energy technology solutions company. A career at Generac offers the opportunity to be part of technological advancements. The Technical Field Service Manager is responsible for ensuring customer satisfaction by providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales support for industrial power generation equipment specifically for data center customers. This role is critical in providing mission-critical equipment support and service.
Requirements
- Bachelors Degree in Electrical Engineering or Mechanical Engineering or equivalent experience
- 10 years of relevant experience
Responsibilities
- Provide technical support, setup, and assistance to data center customers.
- Assist in site certification, operation, and EPA testing.
- Assist with the development and distribution of service and parts bulletins to notify customers of product changes or issues.
- Assist sales managers and rep groups with new customer product training.
- Develop new and maintain existing relationships with customers’ branch, district, and regional sales and service managers.
- Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met.
- Provide sales support through assisting customers in determining correct equipment for their needs.
- Provide technical input and design ideas to engineering during new product initiation and existing product improvements.
- Provide feedback from the field to Sales and Marketing, Engineering, Manufacturing, and Technical support.
- Provide written weekly reports to manager covering product issues/concerns, possible sales/upsell opportunities.
- Assist Service Training and Technical Publications with manual content and reviews for accuracy.
- Evaluate Engineering Change Requests (ECR’s) and Engineering Change Notices (ECN’s) to determine the need for new service parts.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
