Senior Field Service Engineer (Onsite)

RTX•East Hartford, CT

9d•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. Pratt & Whitney is seeking a Senior Field Service Engineer to join our Customer Technical Services team. In this role, you will manage and resolve technical issues for the PW2000/PW4000/GP7000 engines to ensure engine safety, maintain world-class operational metrics (Delays and Cancellation rate, In-Flight-Shut-Down rate, Unscheduled Engine Removal rate, etc.), contribute to acceptable shop Turn-Around-Time, and reduce the maintenance burden for our customers. You will also interface and coordinate with Pratt & Whitney engineering and program organizations, customers, and engine overhaul facilities to support technical issues and monitor our fleets. This role is highly customer-facing, with responsibility for owning technical communication with our customers through customer relationship management tools, meetings, and conferences.

Requirements

A Bachelor’s degree in Engineering and 5 years of related engineering experience, or an Advanced degree with 3 years of related engineering experience.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Jet engine knowledge and experience, including a functional understanding of engine hardware such as disks, airfoils, seals, cases, and engine systems.
Experience supporting commercial aircraft, airline operations, engine maintenance, or MRO environments.
Experience with aircraft/engine troubleshooting, technical problem resolution, or field service support.
Experience working directly with customers in a technical engineering environment.
Exemplary verbal and written communication to provide clear instructions and answers to customers

Responsibilities

Work directly with airline customers and Maintenance, Repair and Overhaul (MRO) engine shops around the world that operate aircraft powered by PW4000, PW2000, and GP7000 engines.
Triage urgent and Aircraft-On-Ground (AOG) requests and coordinate timely technical solutions.
Provide technical guidance and recommendations for on-wing and off-wing troubleshooting, problem resolution, service bulletin retrofit activities, and interpretation of engine manuals.
Partner with Component Integrated Product Team (CIPT) Engineering to develop and execute field service plans and implement hardware changes that support customer satisfaction.
Participate in airline customer meetings, technical conferences, and other customer engagements.
Initiate development of technical data, including Engineering Authorizations (EA), Special Instructions, and other maintenance documentation supporting on-wing and engine shop activities, including Aircraft Maintenance Manuals (AMM), Engine Manuals (EM), Clean, Inspect and Repair (CIR), and Maintenance Planning Guides (MPG).
Collaborate with Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), Customer Service/Client Managers, MRO and Engine Overhaul organizations, Standard Practices, CIPTs, Chief Engineer's Office, Structures, and Performance Analysis teams to ensure clear, accurate, and timely engine inspection and maintenance data.
Provide technical support to Pratt & Whitney Product Safety, Certification & Validation (PSCV), and airframer teams regarding engine modification, inspection, and maintenance.
Assist customer engineers, maintenance control technicians, and Field Service Representatives (FSRs) in resolving on-site technical challenges.
Support urgent customer issues outside normal working hours, including nights, weekends, and holidays.
Travel approximately 5% domestically and internationally for customer meetings, technical conferences, and safety or operational event investigations.