Senior Field Service Engineer (Onsite)

RTX•East Hartford, CT

12d•$86,800 - $165,200•Onsite

About The Position

Pratt & Whitney is seeking a Senior Field Service Engineer to join their Customer Technical Services team. This role involves managing and resolving technical issues for PW2000/PW4000/GP7000 engines to ensure engine safety, maintain operational metrics, contribute to shop turnaround time, and reduce customer maintenance burden. The engineer will interface and coordinate with Pratt & Whitney engineering, program organizations, customers, and engine overhaul facilities. This is a customer-facing role with responsibility for technical communication through various channels.

Requirements

A Bachelor’s degree in Engineering and 5 years of related engineering experience, or an Advanced degree with 3 years of related engineering experience.

Nice To Haves

Jet engine knowledge and experience, including a functional understanding of engine hardware such as disks, airfoils, seals, cases, and engine systems.
Experience supporting commercial aircraft, airline operations, engine maintenance, or MRO environments.
Experience with aircraft/engine troubleshooting, technical problem resolution, or field service support.
Experience working directly with customers in a technical engineering environment.
Exemplary verbal and written communication to provide clear instructions and answers to customers

Responsibilities

Work directly with airline customers and Maintenance, Repair and Overhaul (MRO) engine shops around the world that operate aircraft powered by PW4000, PW2000, and GP7000 engines.
Triage urgent and Aircraft-On-Ground (AOG) requests and coordinate timely technical solutions.
Provide technical guidance and recommendations for on-wing and off-wing troubleshooting, problem resolution, service bulletin retrofit activities, and interpretation of engine manuals.
Partner with Component Integrated Product Team (CIPT) Engineering to develop and execute field service plans and implement hardware changes that support customer satisfaction.
Participate in airline customer meetings, technical conferences, and other customer engagements.
Initiate development of technical data, including Engineering Authorizations (EA), Special Instructions, and other maintenance documentation supporting on-wing and engine shop activities, including Aircraft Maintenance Manuals (AMM), Engine Manuals (EM), Clean, Inspect and Repair (CIR), and Maintenance Planning Guides (MPG).
Collaborate with Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), Customer Service/Client Managers, MRO and Engine Overhaul organizations, Standard Practices, CIPTs, Chief Engineer's Office, Structures, and Performance Analysis teams to ensure clear, accurate, and timely engine inspection and maintenance data.
Provide technical support to Pratt & Whitney Product Safety, Certification & Validation (PSCV), and airframer teams regarding engine modification, inspection, and maintenance.
Assist customer engineers, maintenance control technicians, and Field Service Representatives (FSRs) in resolving on-site technical challenges.
Support urgent customer issues outside normal working hours, including nights, weekends, and holidays.
Travel approximately 5% domestically and internationally for customer meetings, technical conferences, and safety or operational event investigations.