Senior Field Service Engineer (GCS- Field; San Jose, CA)

Teradyne•San Jose, CA

1d•Onsite

About The Position

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world! We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive. Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. The Senior Field Service Engineer delivers advanced technical support to customers and field teams, solving complex issues and leading cross-functional initiatives. This role drives productivity improvements, supports global customer engagements, and plays a key role in escalations, knowledge sharing, and continuous improvement efforts.

Requirements

BS or Master’s in Electronics Engineering, Electrical Engineering, Physics, or related field
10+ years of experience in a production or field support environment with strong performance
Proven ability to lead complex problem-solving and cross-functional initiatives
Strong communication skills with the ability to influence customers and internal teams
Self-driven with a focus on continuous improvement and customer success
Ability to lift up to 50 lbs
Candidates local to position location
This position is not eligible for visa sponsorship.

Responsibilities

Lead resolution of complex technical issues across customers, field teams, and factory
Drive cost reduction and productivity improvement initiatives
Support global accounts and travel as needed for critical customer engagements
Mentor engineers and promote knowledge sharing through e-Support and best practices
Identify gaps and implement process and performance improvements
Represent Teradyne in high-impact customer situations