Senior Field Service Engineer

Wabtec•Washington, WA

5h•$68,900 - $98,200•Onsite

About The Position

Bloom Engineering Company is seeking a highly experienced Senior Field Service Engineer to support customers throughout the United States. This role serves as a primary technical authority and customer-facing service representative, responsible for leading onsite commissioning, advanced troubleshooting, maintenance, and long-term support of industrial combustion and heating systems. The ideal candidate brings deep hands-on technical expertise, strong customer relationship skills, and the ability to operate independently with scheduling and administrative support from the Field Service Coordinator. Effectiveness will require collaboration with U.S.-based engineering, sales, and service teams.

Requirements

A bachelor’s degree in engineering (Mechanical, Electrical, Mechatronics, Chemical, or equivalent technical discipline).
Minimum of ten (10) years of field service experience supporting industrial combustion or heating systems
Strong understanding of fundamental combustion principles, including air‑to‑fuel ratios, flammability limits, NOₓ formation mechanisms, and available heat
Minimum of two (2) years of direct experience working with Bloom Engineering equipment
Demonstrated experience supporting industrial customers
Working knowledge of NFPA 86 and comparable industrial combustion safety codes
OSHA 10-Hour and NFPA 70E safety training (or ability to obtain)
Valid driver’s license required
Valid passport or ability to obtain a passport
Willingness and ability to travel up to 80% of the time (90+% of travel will be in the US)
Able to write reports in English to summarize findings and work completed

Nice To Haves

Extensive experience with industrial combustion systems, burners, furnaces, and heat-processing equipment
Strong background in calibration, configuration, and analysis of mechanical and electrical instrumentation
Ability to read and interpret technical manuals, mechanical drawings, and electrical schematics
Experience following and troubleshooting PLC ladder logic
Strong working knowledge of PID control systems and industrial instrumentation
Strong understanding of industrial safety standards and field best practices
Advanced troubleshooting, analytical, and problem-solving skills
Proficiency with Microsoft Office applications
Proven ability to operate independently while managing customer expectations and complex field assignments

Responsibilities

Lead commissioning, troubleshooting, maintenance, and optimization of new, existing, and retrofitted industrial combustion systems across the United States and occasionally internationally
Perform advanced diagnostics and root cause analysis on complex mechanical, electrical, and controls-related system issues
Review, adjust, and support PID loop programming in single- and multi-loop control systems
Utilize, interpret, and analyze data from electronic diagnostic tools such as multimeters, pressure and flow transmitters, and combustion analyzers
Serve as a primary technical liaison for customers, including plant operators, engineers, maintenance teams, and management
Provide expert technical recommendations to improve system performance, reliability, efficiency, and safety
Mentor and support less-experienced service personnel, contractors, or local support resources as required
Collaborate closely with U.S.-based sales, engineering, project management, and service teams to resolve technical challenges and support ongoing projects
Prepare detailed service reports, timesheets, and technical documentation following each field assignment
Ensure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local safety regulations
Support Bloom Engineering’s commercial efforts by making spare parts recommendations to Bloom Engineering’s installed customer base
Gather detailed technical information on customer heating applications to support corporate engineering, applications, and sales teams in solution development and proposal preparation
Collect and relay technical details related to customer warranty claims
Build, maintain, and strengthen long-term customer relationships, acting as a trusted technical advisor and representative of Bloom Engineering