Senior Field Service Engineer (Indianapolis, Indiana)

Boston Dynamics•Indiana (Remote), IN

1d•$73,670 - $90,000•Onsite

About The Position

As a Field Service Engineer, you will strengthen Boston Dynamics’ service and support efforts by supporting Stretch Robotics at customer worksites and delivering end-to-end, customer-driven solutions. The role is based in Indianapolis, Indiana, with travel to local clients and the ability to travel up to 80% of the time. The position calls for exceptional technical capabilities, customer empathy, familiarity with field service, independence, decisiveness, attention to detail, and a willingness to help formalize and build a foundation for an expanding field service organization. Boston Dynamics is a world leader in mobile robots and is developing automation solutions for industrial applications and warehouse logistics. The base pay range is $73,670 to $90,000 annually. Pay depends on individualized factors, including internal equity and job-related knowledge, skills, and experience. The company offers medical, dental, and vision benefits, a 401(k), paid time off, and an annual bonus structure. Visa sponsorship is not available; candidates must be eligible to work in the United States.

Requirements

Prior experience delivering high-quality, reliable, and responsive field service.
Experience supporting highly specialized and complex platform technology.
Customer management and communication skills, with demonstrated experience in a customer support environment.
A track record of successful support outcomes measured by metrics such as issue-resolution time, response time, and customer satisfaction.
Prior experience performing repairs or maintenance on mechanical equipment.
Experience using power tools and specialized equipment.
Ability to travel up to 80% of the time.
Eligible to work in the United States; visa sponsorship is unavailable.

Responsibilities

Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for internal and external customers.
Collaborate with Sales, Engineering, and Service Operations to develop technical solutions and resolve customer issues efficiently.
Deliver strong support outcomes measured by customer satisfaction (CSAT), issue-resolution time, and first-time-fix metrics.
Promptly document and complete service administration activities in the CRM.