Senior Field Service Engineer I

Oxford Instruments Plc•Concord, MA

21h•$105,000 - $125,000•Remote

About The Position

Oxford Instruments is seeking a Senior Field Service Engineer I to represent the company by delivering world-class technical support, installation, and maintenance of complex microscopy systems throughout North and South America. This role requires a hands-on problem solver with strong technical acumen, clear communication skills, and a proactive mindset. The engineer will collaborate across teams, escalate issues when needed, and maintain detailed documentation for continuous improvement. With extensive travel across customer sites, this role is critical in driving customer satisfaction and advancing cutting-edge materials characterization technologies.

Requirements

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science or a related technical field.
5–8 years of field service experience in the microscopy or analytical instrumentation industry.
Proficient with diagnostic instruments: Digital multimeters, Oscilloscopes.
Strong interest in computer hardware architecture, system components, and familiar with the configuration, optimization, and troubleshooting of the Windows operating system.
Ability to read and interpret mechanical, electrical, and system integration schematics.
Hold a valid driver’s license and safe driving record, passport, and ability to travel independently.
Must be physically agile and comfortable working in confined or awkward spaces.
Capable of independently lifting and handling equipment weighing up to 50 lbs.
Able to commit to extensive weekday travel to support customer installations and service needs, Monday through Friday.
Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently.

Nice To Haves

Hands-on experience with advanced microscopy imaging techniques, including Atomic Force Microscopy (AFM), Scanning Electron Microscopy (SEM), Fluorescence, and Confocal microscopy.
Proficient in calibration, optimization, and maintenance of scientific imaging systems to ensure accurate performance and high-quality data acquisition.
Skilled in configuring and troubleshooting imaging acquisition software for optimal workflow and image fidelity.
Strong manual dexterity and ability to maintain a clean, organized workspace.
Proactive problem-solving and openness to continuous learning.
Effective communicator with strong listening skills.
Adaptable to evolving technologies and customer needs.
Comfortable working independently or as part of a team.
Passion for solving complex technical challenges with precision and care.
Proactive in anticipating customer needs and delivering timely, high-quality solutions.
Builds trust through clear communication and confident issue resolution.
Eager to learn, grow, and collaborate to uphold the highest standards of service.

Responsibilities

Lead the installation and commissioning of assigned systems and options, ensuring full compliance with factory specifications.
Perform “User Familiarization” Training at installations.
Execute scheduled and emergency maintenance with precision.
Diagnose root causes beyond surface-level symptoms and validate repairs against stringent performance benchmarks for spectral resolution, indexing accuracy, and detector calibration.
Build trust and long-term relationships through responsive communication and hands-on training.
Empower customers to operate and maintain their systems confidently across key analytical workflows.
Resolve complex hardware and software issues using specialized tools.
Provide remote support when needed to minimize downtime and maximize uptime.
Calibrate critical components and implement performance-enhancing upgrades to ensure optimal system reliability and throughput.