Senior Field Security Investigator

GEICO•Lakeland, FL

6d•Onsite

About The Position

We have an exciting opportunity to join the SIU team as a Senior Field Security Investigator! As a Senior Field Security Investigator, you will conduct investigations of suspected cases of fraud or other illegal activities against the Company, including interviewing, database inquiries, taking statements, and locating sources of information and witnesses. Responsibilities include evaluating information to determine its credibility, referring, and coordinating investigation assignments to outside agencies, and providing training and support to all departments in the claims handling process. Applicant must reside in commutable location to __________

Requirements

An associate or bachelor’s degree in criminal justice or a related field, or Five years of insurance claims investigative experience (includes TCR1, TCR2, CU, PIP technical and/or PIP litigation desk experience), professional investigation experience with law enforcement agencies, or Seven years of professional investigation experience involving economic or insurance related matters
Experience handling in-person or phone statements from various parties in an investigation in a way that builds GEICO’s customer base and promotes customer satisfaction through efficient, accurate, and courteous interactions
Ability to gather a broad range of evidence related to an investigation and draw conclusions based on the information collected to the applicable fraud investigation
Demonstrated ability to organize and prioritize investigative volume workloads and stressful situations
Must be able to always maintain a professional attitude and appearance
Must be able to document files in a clear, concise, professional written manner, to be understood by customers, clients, co-workers and other employees of the organization
Must be able to obtain and maintain a valid driver’s license, certifications and permits in accordance with state and federal regulations, and company and departmental standards
Must be able to lift and carry materials and equipment and lift them to and from vehicles and carry them up and down steps
Must be able to climb on, off, in, around and under vehicles, including but not limited to RVs and commercial vehicles
Must be able to exercise caution and awareness of surroundings while performing the essential duties of the position
Must be able to learn and apply large amount of technical and procedural information
Knowledge of city, state, and local regulations, legal concepts, case law, medical treatments, and medical terminology

Responsibilities

Conduct investigations of suspected cases of fraud or other illegal activities against the Company, including interviewing, database inquiries, taking statements, and locating sources of information and witnesses.
Evaluate information to determine its credibility.
Refer and coordinate investigation assignments to outside agencies.
Provide training and support to all departments in the claims handling process.
Handle in-person or phone statements from various parties in an investigation in a way that builds GEICO’s customer base and promotes customer satisfaction through efficient, accurate, and courteous interactions.
Gather a broad range of evidence related to an investigation and draw conclusions based on the information collected to the applicable fraud investigation.
Organize and prioritize investigative volume workloads and stressful situations.
Maintain a professional attitude and appearance.
Document files in a clear, concise, professional written manner, to be understood by customers, clients, co-workers and other employees of the organization.
Obtain and maintain a valid driver’s license, certifications and permits in accordance with state and federal regulations, and company and departmental standards.
Lift and carry materials and equipment and lift them to and from vehicles and carry them up and down steps.
Climb on, off, in, around and under vehicles, including but not limited to RVs and commercial vehicles.
Exercise caution and awareness of surroundings while performing the essential duties of the position.
Learn and apply large amount of technical and procedural information.