Senior Field Representative, Support CIP

Ricoh Americas Holdings•Pittsburgh, PA

13h•Onsite

About The Position

This position requires solution technology-level skills to work independently as a product/services solutions specialist in servicing and/or training on certain business support work area needs/offerings. Also includes new business and other various support functions as developed or assigned.

Requirements

Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
Requires a high school diploma.
Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role, as defined by the manager.

Nice To Haves

Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity, and printing software applications are desired.

Responsibilities

Performs product specialist solution skill services, including configuring, installing, troubleshooting, networking, maintaining, and training, as assigned in their area of responsibility expertise.
Performs full range of product repair, customer training, equipment and workflow observation, and engages in problem solving, sharing solutions to improve methods.
Proactively seeks volume-building opportunities that result in increased utilization of Ricoh equipment, supplies, and services.
Assembles, adjusts, maintains, and shares expertise on products according to specs and/or relevant documentation/instruction. Performs the same for equipment operations.
Considered a resource for others when solutions-level expertise/skill is required. Works independently, shows knowledge and command of a range of products, environments, and potential issues relevant to assigned roles and responsibilities.
Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs.
Responsible for managing own time and schedule and assists in support of solutions time/schedule.
Effectively executes all required workload management and call-handling procedures, using current field call management requirements.
Performs a full range of services, including customer training, equipment and workflow observation, and solution presentation for improved methods.
Complies with all company policies and completes administrative tasks in an accurate and timely manner.
Performs administrative duties as assigned, including maintaining required logs, processes, and reports.
Completes all required administrative tasks in an accurate and timely manner.
Accounts for all time and activity by recording information through the proper tracking system.
Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.
Achieves expected productivity levels associated with assigned workload and level of experience.
Actively participates in Ricoh Extra Value program opportunities as defined (CS212, etc.) and bills accordingly.
Performs other duties as assigned.