Senior Field Engineer
About The Position
We are a well-funded startup on a mission to make e-commerce logistics more human-friendly and efficient with AI-powered robotics. Ambi Robotics builds and operates production AI-powered robotic systems that run 24/7 in customer environments across the USA. We are seeking a Senior Field Engineer who will join a strong, experienced team and a track record of solid uptime. This person must have high agency, ownership, and accountability in their work as the actions taken in this role have immediate and visible consequences. The Senior Field Engineer will report to the Director of Field Engineering, and will manage Field Engineers positioned across the nation. The successful candidates comes from a technical background and is excited to get out into the field to meet the customer and work directly on finding solutions to problems. The ideal candidate will have 3+ years of experience in hardware and software product technical support, and has experience leading distributed technical teams.
Requirements
- 3+ years in field engineering, field operations, or technical operations, with at least 3 years leading distributed technical teams
- Experience in warehouse automation or warehouse robotics
- Experience with productions systems that have uptime obligations
- Track record of operating within cross-functional team environments
- Willingness to travel (up to 50%) to customer sites nationally
- Background in robotics and/or mechatronics
- Familiarity with Jira Service Management, Grafana, Python, Linux, and Command Line Interface
Nice To Haves
- Experience in Customer Success
Responsibilities
- Manage Field Engineers distributed nationwide
- Act as the technical expert for the Field Engineering discipline
- Serve as the senior escalation point for an on-call team of nationwide Field Engineers and staff the on-call rotation
- Act as the bridge between field experience and engineering development
- Drive post-incident reviews to develop systemic improvements in our products and systems
- Scale the Field Engineering team as our fleet grows
- Travel to participate in installing, training, and commissioning activities in the field
- Develop and improve tooling, diagnostics, and remote infrastructure to ensure fleet excellence
Benefits
- Health, dental, and vision insurance
- 401k with 5% matching by Ambi
- Equity ownership
- Unlimited PTO
- Partial WFH
- Free parking on site at HQ
- Access to a full gym at HQ
- Free lunches 2x per week
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
