Senior Field Engineer - SF Bay Area
About The Position
A Senior Field Engineer (SFE) will focus on commissioning complex systems. Commissioning involves the testing and fine tuning of all the equipment in the system to ensure it is working well, independently and as a system, per the design intent. The SFE will travel to the customer’s site, and ensure the system is installed, setup and operating as designed. The SFE should be able to solve issues as they arise and be able to communicate with the team as needed. This position will mentor other FE’s and assist other FE’s through remote online support. This position is a virtual position within the SF Bay area, only local candidates will be considered.
Requirements
- DSP Q-SYS Level 2
- 5 years AV Field Engineer experience
- Network configuration and deployment AVoIP experience
- In-depth experience with audio, video, and network-based systems and equipment
- Ability to diagnose, troubleshoot, and resolve complex technical problems
- Excellent Verbal and Written English Skills
- Good customer service skills
- Must possess a valid driver’s license in their state of residence.
Nice To Haves
- Field installation and/or system design experience is desirable
- Exceptional people skills
Responsibilities
- Commission systems in the field, optimizing all settings in the equipment to ensure the system is operating as designed, including audio, video, displays, control, and networking.
- Work closely with the system programmer to ensure the control system is functioning without issues, including loading new code and troubleshooting remotely.
- May be required to regularly lead a team on large projects.
- Provide simple code and touch panel updates under the direction of the assigned programmer.
- Keep current on technology, latest firmware updates, and common field issues.
- Diagnose known and found problems and formulate solutions.
- Mentor and provide remote assistance and support to other FE’s.
- Coordinate with a wide variety of stakeholders to ensure success.
- Provide training and support for other FE’s and for the most complex systems and tasks.
Benefits
- Multiple medical plan options
- HSA & HRA company contributions
- Dental coverage, including orthodontic benefits
- Vision plans
- Company-paid benefits
- Basic Life, AD&D
- Short-Term and Long-Term Disability insurance
- Employee Assistance Program (EAP)
- Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
- 401k with company match
- Paid maternity leave
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- Critical Illness insurance
- Hospital Indemnity insurance
- Accident Insurance
- Pet Insurance
- Homeowners and Auto Insurance
- Supplemental Life and AD&D coverage
- Legal Services
- Commuter benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
