Senior Field Account Manager - Remote

UnitedHealth Group•Indianapolis, IN

1d•$24 - $55•Remote

About The Position

The Sr. Field Account Manager is responsible for supporting service and engagement with customers to further the relationship with UMR. The role will be responsible for educating customers on their benefit plans, wellness resources, and communicating various administrative/service-related changes to the customer (i.e., network or pharmacy preferred drug changes). A solid focus of this role will be coordinating with internal stakeholders and teams to address customer and member service issues. The Sr. Field Account Manager will also be responsible for conducting enrollment meetings and wellness fairs. This role also includes facilitating the relationship between the customer and internal service teams and providing education on the correct service escalation paths for our customers. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Insurance license as required by law within 90 days of hire
2+ years of work experience in a client-facing service role
Proficient in Microsoft Office and other virtual productivity tools
Proven excellent oral and written communication skills
Demonstrated superior presentation skills in both small and large group settings
Demonstrated solid interpersonal skills with the ability to communicate and influence internal business partners
Demonstrated advanced analytical and problem-solving skills
Ability to travel as required (approximately 20%25)
Valid Driver’s License
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

3+ years of health care industry experience
Experience working with Labor & Trust or Taft-Hartley health and welfare funds
Human Resources or Medical Benefits experience

Responsibilities

Support the service experience of customers at the field level by working with the UMR Operations Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customers’ expectations
Develop and maintain solid relationship with internal to manage customer service experience
Fully accountable for supporting the Strategic Account Executive (SAE) in facilitating resolution of all elevated customer service requests by working with the Operations Team, and conducting customer consultations as required
Facilitate customer meetings with the Operations Team regularly to keep abreast of any escalating issues and service trends
Train customers on web services and reporting
Maintain and provide updates to the SAE on customer service trends, reporting usage, wellness initiatives, and improvement opportunities, etc.
Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas
Establish and maintain solid and appropriate relationships with customers to maintain persistency
Establish and maintain Broker/Consultant relationship as needed, but primarily with customer
Coordinate ordering of enrollment materials/directories for customers
Coordinate resolution of pre-implementation service and eligibility issues with Implementation Team
Coordinate implementation activities
Conduct enrollment meetings and customer sponsored health fairs for assigned customers
Demonstrate a high level of healthcare industry knowledge as well as the customers’ specific industry
Perform other assignments and responsibilities as required by management