Senior Fee Analyst

Sun Life • Waterloo, ON

2d • CA$58,000 - CA$93,000 • Hybrid

About The Position

Group Retirement Services (GRS) is the leading provider of defined contribution plans in Canada through a wide range of products and services. The GRS Fees and billing team is looking for a dynamic, skilled individual to join a fast-paced, challenging environment. As a member of our Finance, Accounting and Control team, this role as a Senior Fee Analyst, you will validate fees are properly set up in the system agree to the client agreements or added to the invoice tracker. You will be involved in the billing process where you will prepare and review invoices that will be issued to our clients. You will also support the team with various manual processes, deal with fee related enquiries and support any ad hoc requests. This role requires excellent communication skills, strong mathematical skills, proficiency in MS Excel, exceptional attention to detail, organizational skills, proven time-management skills and ability to work within a team environment.

Requirements

• Be a strong team player who is willing to be accountable and responsible
• Ability to organize, prioritize and delegate when required
• Comfortable and a proficient user of Microsoft Excel
• Strong oral and written communication skills
• Well-developed analytical and problem-solving and troubleshooting skills
• Strong attention to detail

Nice To Haves

• Experience working in Financial Services Industry
• Experience with review of fee agreements or contracts with vendors
• Experience with invoicing and billing
• Experience with advanced MS Excel features such as VBA and Power Query/Power Pivot

Responsibilities

• Review fee related documents and agreements to ensure fees in administration and billing system are accurate for new clients, product adds, fee changes or fund adds/sweeps
• Ensure accurate and timely review of fee setups and updates on the administration and/or client billing systems
• Maintain the client billing system to ensure client details are accurate and updates are made for fee changes
• Assist with manual fee processes including fee collection uploads, expense recovery account calculations, accounting entries, and other manual processes as required
• Prepare and maintain fee schedules to support amounts invoiced to clients
• Prepare monthly, quarterly and annual invoices through our client billing system
• Review invoices to ensure invoice details comply with scheduled fee collection procedures
• Monitor and allocate work within the team inbox
• Handle fee inquiries with high attention to detail and accuracy
• Provide superior customer service to internal business partners on fee related enquiries and resolve issues
• Maintain the integrity of the fee control environment, work through fee errors, complete investigations and assist with calculations for resolution
• Maintain process documentation and working files for new and changing processes
• Assist with ad hoc project related work impacting for system updates

Benefits

• Flexible Benefits from the day you join to meet the needs of you and your family
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
• We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed