Senior Facility Manager

JLL•New York City, NY

3d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The Senior Facilities Manager serves as the single point of contact for account administration of a 15+ site retail portfolio. This role ensures 100% facility uptime and rapid mitigation of business interruption events while maintaining seamless landlord relationships and lease administration. You'll leverage work order systems daily to deliver operational excellence, regulatory compliance, and exceptional facility services across retail locations. This leadership position combines strategic facility management with hands-on team development, requiring deep expertise in retail environments and multi-site coordination while orchestrating vendor networks and technology platforms to drive data-driven facility operations.

Requirements

8-10 years of experience leading Integrated Facilities Management teams and services, preferably with retail portfolio exposure and multi-site facility management
Proven track record in budget management, financial oversight, and implementing cost-saving initiatives while maintaining service quality standards
Demonstrated vendor management expertise including developing strategic service provider networks, contract negotiation, performance management, and conducting competitive bidding processes
Technical proficiency with CMMS platforms, facility management software, and Excel with demonstrated data analysis capabilities
Deep understanding of facility compliance requirements and regulations including ADA, OSHA, fire/life safety codes, and environmental requirements
Strong leadership capabilities with proven experience developing teams, managing performance outcomes, and building actionable career development plans
Outstanding communication skills (verbal, written, and presentation) with excellent relationship-building abilities and superior problem-solving skills in fast-paced retail environments

Nice To Haves

Bachelor's degree in engineering, Facilities Management, or related field
Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), SFP (Sustainability Facility Professional), or RPA (Real Property Administrator)
Specific experience managing customer-facing retail environments and high-traffic facilities with focus on customer experience priorities
Familiarity with corporate real estate portfolio management and lease administration
Experience implementing and optimizing facility technology platforms with integration between client and service delivery systems
Track record of developing standardized best practices, playbooks, and continuous improvement initiatives with vendor partners
Knowledge of retail brand standards and ability to ensure vendor adherence to customer experience requirements

Responsibilities

Overseeing daily operations across assigned retail locations while ensuring full compliance with local, state, and federal regulations including ADA, OSHA, fire/life safety codes, and environmental requirements
Managing strategic vendor relationships and networks across multiple trades, holding service providers accountable to SLAs and KPIs through regular performance evaluations and score carding
Utilizing CMMS and integrated technology platforms to track work orders, schedule preventative maintenance, manage assets, and generate data-driven insights for operational optimization
Developing and managing facility budgets aligned with client objectives , monitoring variances, forecasting capital expenditure needs, and implementing cost-saving initiatives while maintaining service quality
Leading and developing a team of Facility Management professionals through performance management, coaching, career development planning, and succession strategy execution
Partnering with Workplace Coordinators and client stakeholders to resolve critical facility issues, coordinate third-party vendor relationships, and deliver exceptional service that balances operational needs with customer experience
Managing retail-specific operations including storefront maintenance, signage, parking lot management, interior finishes, customer amenities, and accessibility features while responding to planned and unplanned facility emergencies