Senior Facility Manager

LAZ Parking Midwest•Cincinnati, OH

5d•Onsite

About The Position

LAZ Parking is a growing parking company that operates hundreds of thousands of parking spaces across the country. They are a PEOPLE FIRST company, aiming to create opportunities for their employees and value for their clients. The Senior Facility Manager will be the operating owner for a portfolio of Cincinnati parking facilities and customer accounts. This role leads client relationships, monthly parking administration, facility performance, staffing, financial controls, and service delivery across assigned locations. The position requires a highly organized leader capable of managing both strategic customer management and detailed operational execution.

Requirements

Five or more years of progressive experience in parking, facility operations, property management, hospitality, transportation, or a comparable service environment.
Three or more years of experience managing customer accounts, operating teams, or multiple locations.
Demonstrated experience with billing, account reconciliation, recurring deadlines, and detail-sensitive administrative work.
Strong written and verbal communication skills, including the ability to lead customer meetings and resolve escalated concerns.
Proficiency with Microsoft Outlook, Excel, Word, and shared-document platforms; ability to learn parking, access-control, scheduling, and financial systems.
Valid driver’s license and ability to travel regularly between Cincinnati-area locations.
Ability to work a flexible schedule and respond to occasional night, weekend, or emergency operating needs.

Nice To Haves

Experience administering monthly parking accounts or recurring customer billing.
Experience with PARCS, LPR, validation, enforcement, access-control, or parking reservation technology.
Experience managing operations in commercial office, campus, mixed-use, or high-volume garage environments.
Bachelor’s degree in business, operations, hospitality, or a related field; equivalent relevant experience will be considered.

Responsibilities

Own the full monthly parking lifecycle, including new accounts, cancellations, transfers, refunds, rate changes, access credentials, and account exceptions.
Maintain accurate parker rosters, account allocations, eligibility rules, waitlists, rates, and credential status for each assigned facility.
Prepare, review, and approve monthly billing files, customer reports, reconciliations, credits, and supporting documentation by established deadlines.
Monitor aging, disputes, payment exceptions, and unbilled items; coordinate timely resolution with customers, finance, and internal support teams.
Audit billing and access systems regularly to identify inactive credentials, duplicate records, missed terminations, and revenue leakage.
Document all cutoffs, source files, approvals, dependencies, and recovery procedures; train at least one backup for each critical process.
Serve as the primary day-to-day contact for assigned customers and act as a trusted advisor on parking operations, monthly accounts, service issues, and improvement opportunities.
Maintain a current understanding of each customer’s decision makers, communication preferences, contract commitments, open issues, and upcoming deadlines.
Lead recurring customer meetings, provide accurate operational and financial reporting, and ensure follow-up items are assigned and completed.
Respond to complaints and escalations with urgency, sound judgment, and clear communication; identify root causes and implement lasting corrective action.
Support renewals, budgets, proposals, rate strategies, revenue initiatives, and operational changes in partnership with market leadership.
Provide direct oversight of assigned facilities, including daily operations, equipment, access control, signage, cleanliness, maintenance, security coordination, incident follow-up, and vendor performance.
Conduct routine site inspections and maintain clear action plans for safety concerns, equipment failures, maintenance issues, and customer-impacting conditions.
Ensure PARCS, LPR, validation, enforcement, and access-control systems are operating properly and that administrator and emergency-recovery access is maintained.
Coordinate operational plans for events, construction, service interruptions, semester transitions, and other location-specific needs.
Maintain strong working relationships with vendors, building management, campus partners, tenants, internal departments, and emergency contacts.
Lead, coach, and hold accountable assigned facility managers, supervisors, attendants, and support personnel.
Establish clear expectations, conduct regular check-ins, recognize strong performance, and address performance or conduct concerns promptly.
Ensure staffing plans and schedules meet minimum coverage requirements while controlling overtime and responding effectively to call-offs and special events.
Oversee scheduling support for 3rd & Main, including availability, coverage, schedule publication, timekeeping corrections, and payroll cutoffs.
Build bench strength by cross-training team members and ensuring no critical operational or administrative process depends on a single employee.
Monitor location performance against budget, explain variances, and implement practical plans to protect revenue and control expenses.
Review invoices, purchase orders, vendor commitments, payroll, and other location expenses for accuracy and proper approval.
Maintain organized and accessible records, including contracts, rate sheets, customer reports, rosters, meeting notes, incident documentation, SOPs, and project files.
Ensure compliance with LAZ policies, customer requirements, safety procedures, cash-handling controls, employment practices, and applicable laws and regulations.
Participate in emergency response, incident investigation, and corrective-action follow-up as required.