senior facilities services manager (Seattle, WA)

Starbucks Coffee Company•Seattle, WA

11d•$109,300 - $178,300•Hybrid

About The Position

The senior facilities services manager maintains and enhances conditions across a portfolio of coffeehouses while providing strategic leadership, operational expertise, and organizational support. This role leads a team of facilities services managers, partners closely with Seattle Support Center teams, and serves as a subject matter expert for facilities maintenance, capital planning, supplier management, and operational excellence initiatives. Through leadership, collaboration, and effective stewardship of resources, this role enables Operations to deliver The Starbucks Experience while maintaining brand standards across an assigned region. This role combines people leadership, operational excellence, strategic planning, and subject matter expertise to ensure Starbucks stores operate safely, reliably, and consistently while enabling an exceptional partner and customer experience.

Requirements

High School diploma or GED or a minimum of 4 years of US military experience
Minimum of 5 years of reporting and mobile business applications experience
Minimum of 5 years of experience in Facilities, Construction or a related mechanical trade with experience managing service and maintenance vendors
Minimum of 5 years of Capital and Expense budget accountability
Minimum of 5 years of experience in project management and preventative maintenance programs
Minimum of 5 years of retail or restaurant chain operations experience
Valid driver’s license
Intermediate knowledge of database queries and analysis
Intermediate knowledge of Microsoft Office Suite applications, particularly Excel and Outlook
Ability to communicate clearly, concisely and in a timely manner, both orally and in writing
Affiliated systems management experience i.e. work task management program, enterprise data
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Strong negotiations skills with the ability to negotiate rates, terms and administer contracts with a supplier network
Knowledge of general construction and standard building trades

Nice To Haves

Bachelor's degree in facilities, construction management, architecture, or business-related field preferred
Previous QSR experience preferred
Previous experience leading direct reports preferred

Responsibilities

Lead, coach, and develop up to three facilities services managers, fostering a culture of accountability, operational excellence, and partner development.
Provide guidance, mentorship, and performance management to ensure consistent execution of facilities strategies and priorities.
Build organizational capability through coaching, succession planning, talent development, and knowledge sharing.
Present business metrics, status updates, timelines, KPIs, and strategic recommendations to influence partnership, Operations ownership, and leadership decision-making.
Identify and implement solutions for complex operational and facilities challenges while balancing risk, cost, customer impact, and business priorities.
Act as a trusted advisor and subject matter expert for facilities operations, maintenance programs, store condition, supplier performance, and capital investment strategies.
Forecast, execute, and oversee Repair & Maintenance and Facilities Capital investments within budget tolerance while ensuring alignment with store condition strategies and SOX compliance requirements.
Oversee a portfolio of 80+ coffeehouses, ensuring safe, reliable, and brand-right environments.
Manage an annual capital plan of $2.0M+ and an annual expense plan of $6.0M+, driving effective prioritization and investment decisions.
Serve as a Facilities subject matter expert for SSC partners, Operations leaders, and cross-functional teams.
Partner with SSC teams to support the development, implementation, and continuous improvement of facilities programs, enterprise projects, pilot programs, standards, SOPs, and strategic initiatives.
Represent Facilities Services in cross-functional forums and influence enterprise-wide decisions related to maintenance, asset management, supplier performance, capital planning, and operational readiness.

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement