Senior Facilities Operations Manager

Nextpower•Nashville, TN

1d•$150,000 - $1,700,000•Onsite

About The Position

The Senior Facilities Operations Manager is responsible for the day-to-day facilities' soft services operations across Nextpower’s U.S. offices, ensuring each location is clean, functional, well-supported, and ready for daily business operations. The role leads site-based office operations personnel and manages the delivery of facilities soft services, including reception and front-of-house operations, janitorial and day porter services, pantry and food services, office supplies, mail and shipping, conference and common-area readiness, waste and recycling, and other day-to-day office services. This position serves as the primary operational interface between office occupants and the Facilities organization, ensuring facility-related requests and issues are identified, appropriately routed, communicated, and followed through to resolution. The Senior Facilities Operations Manager works closely with Facilities Managers who retain responsibility for hard facilities and technical building systems, including HVAC, electrical, plumbing, building controls, infrastructure, etc. This position coordinates the operational impact of that work and ensures continuity of office operations but does not replace the technical responsibilities of the Facilities Managers. The role partners with Facilities, Real Estate, IT, EHS, Security, Procurement, HR and landlords/property managers among others to maintain consistent facilities service standards across the U.S. portfolio.

Requirements

10+ years of experience in facilities operations, facilities services, corporate office operations, building services, or multi-site facilities environments.
5+ years of experience managing Office Managers, facilities coordinators, reception/front-of-house teams, day porters, or other site-based facilities operations personnel.
Demonstrated experience managing the day-to-day operation and service delivery of corporate offices, including reception, janitorial, pantry/food service, office supplies, mail/shipping, conference rooms, common areas, and other facilities soft services.
Experience establishing and maintaining consistent facilities operating standards, service levels, procedures, and inspection programs across multiple locations.
Strong experience managing facilities service vendors, contracts, performance, service levels, and corrective actions.
Demonstrated ability to manage staffing, scheduling, coverage, employee performance, accountability, and development of site operations teams.
Experience working closely with IT, EHS, HR and Facilities Managers on hard-facilities issues.
Ability to recognize facilities issues, determine the appropriate escalation path, coordinate with technical resources, communicate impacts to office occupants, and follow issues through resolution.
Experience coordinating office moves, restacks, openings, expansions, renovations, furniture changes, and other facilities-related operational changes.
Experience managing facilities operating budgets, purchase orders, invoices, vendor contracts, forecasts, and operating expenses.
Strong service orientation combined with the ability to maintain operational standards, accountability, consistency, and cost control.
Strong communication and relationship-management skills with the ability to work effectively with employees, executives, Facilities Managers, landlords, vendors, and cross-functional teams.
Highly organized, hands-on, responsive, and comfortable managing multiple locations and competing operational priorities.
Ability to travel regularly among assigned U.S. facilities.

Responsibilities

Manage the day-to-day facilities' soft services operations across U.S. offices.
Ensure locations are clean, functional, well-supported, and ready for daily business operations.
Lead site-based office operations personnel.
Manage the delivery of facilities soft services including reception, janitorial, pantry/food service, office supplies, mail/shipping, conference rooms, common areas, and waste/recycling.
Serve as the primary operational interface between office occupants and the Facilities organization.
Identify, route, communicate, and ensure resolution of facility-related requests and issues.
Coordinate the operational impact of hard facilities work managed by Facilities Managers.
Partner with various departments (Facilities, Real Estate, IT, EHS, Security, Procurement, HR) and landlords/property managers to maintain consistent facilities service standards.
Establish and maintain consistent facilities operating standards, service levels, procedures, and inspection programs across multiple locations.
Manage facilities service vendors, contracts, performance, service levels, and corrective actions.
Manage staffing, scheduling, coverage, employee performance, accountability, and development of site operations teams.
Coordinate office moves, restacks, openings, expansions, renovations, furniture changes, and other facilities-related operational changes.
Manage facilities operating budgets, purchase orders, invoices, vendor contracts, forecasts, and operating expenses.