Senior Facilities Manager

JLL•New York, NY

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As a Senior Facility Manager, you will take a leadership role in managing a diverse portfolio of client-owned and occupied properties. Your primary purpose is to ensure operational excellence, strict compliance, and superior financial performance across your assigned sites. By leading a dedicated team of facility professionals and managing key relationships with landlords and vendors, you will directly contribute to JLL's business objectives of delivering world-class service and value. This position is a critical opportunity to oversee all aspects of facility operations, from budget management to strategic compliance, ensuring a safe, efficient, and high-quality environment for our clients.

Requirements

Bachelor's Degree in Engineering or an equivalent combination of professional experience and education.
A minimum of 8 years of relevant experience in facility management or a related field.
Strong leadership and relationship-building skills with a proven ability to manage teams.
Excellent verbal and written communication and presentation skills.
Demonstrated problem-solving ability and strong interpersonal skills.
Proven record of providing excellent internal and external customer service.
Knowledge of standard business and accounting practices, with proficiency in Excel and data analysis.

Nice To Haves

Professional designation such as CPM, RPA, or CSM.

Responsibilities

Lead, manage, and develop a team of Facility Management and Workplace Ambassador professionals, focusing on performance, growth, and succession planning.
Serve as the primary liaison with third-party landlords, ensuring full compliance with lease agreements and resolving critical tenant relations issues.
Prepare, manage, and oversee facility budgets, including tracking financial variances and ensuring smooth recovery processes.
Ensure all facilities operate in accordance with local, state, and federal laws, as well as JLL's standard policies and portfolio-wide initiatives.
Exercise functional responsibility for all facility management services within your assigned geography, coordinating with vendors and internal teams.
Provide excellent internal and external customer service, acting as a key problem-solver for all facility-related issues.
Support the prompt collection of management fees and reimbursements from tenants within the client's owned properties.