Senior Facilities Manager

JLL•San Jose, CA

5d•Onsite

About The Position

JLL is seeking a Senior Facilities Manager to lead facilities operations for a technology client account. This role involves overseeing comprehensive facilities operations for a complex portfolio of commercial properties, ensuring exceptional service delivery. The Senior Facilities Manager will orchestrate day-to-day building operations, develop long-term facilities strategies aligned with client objectives, lead a team of facilities professionals, manage vendor relationships, and serve as the primary point of contact for all facilities-related matters. This position requires a dynamic leader who can balance operational excellence with strategic planning, financial acumen with people management, and technical expertise with exceptional client service, empowered to implement innovative solutions that enhance building performance, optimize costs, and deliver measurable value.

Requirements

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience.
Minimum of 7 years of progressive facilities management experience, with at least 3 years in a leadership role managing complex commercial properties.
Demonstrated expertise in building systems including HVAC, electrical, plumbing, fire/life safety, and building automation systems.
Proven track record of managing multi-million dollar budgets and delivering measurable cost savings while maintaining service excellence.
Experience managing Class A office buildings, corporate headquarters, corporate campuses, or multi-site portfolios exceeding 500,000 square feet.
Strong leadership and people management skills with experience hiring, training, developing, and retaining high-performing teams.
Excellent client relationship management abilities with a service-oriented mindset and strong communication skills across all organizational levels.
Comprehensive knowledge of local, state, and federal regulations governing commercial property operations, safety, and environmental compliance.
Proficiency with computerized maintenance management systems (CMMS), MS Office Suite, and facilities management software platforms.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Advanced degree (MBA, Master's in Facilities Management, or Engineering) or relevant professional certifications such as CFM, FMP, LEED AP, or PE.
Background in sustainability initiatives, energy management programs, and green building operations with demonstrated results.
Experience implementing innovative technologies such as IoT sensors, smart building platforms, or predictive maintenance solutions.
Previous experience working in a corporate real estate services or third-party facilities management environment.
Strong analytical skills with experience in data-driven decision making, performance metrics development, and continuous improvement methodologies.

Responsibilities

Oversee all aspects of facilities operations including soft services, janitorial, snow removal, landscaping, HVAC, electrical, plumbing, life safety systems, and building automation to ensure optimal performance and regulatory compliance.
Lead, mentor, and develop a team of facilities professionals, fostering a culture of accountability, continuous improvement, and service excellence.
Develop and manage annual operating budgets, capital improvement plans, and financial forecasts while identifying cost-saving opportunities without compromising service quality.
Serve as the primary client liaison, building strong relationships through proactive communication, strategic planning sessions, and responsive problem-solving.
Coordinate and oversee preventive maintenance programs, vendor contracts, and service agreements to maximize asset lifecycle and minimize downtime.
Ensure compliance with all local, state, and federal regulations including building codes, safety standards, environmental requirements, and accessibility guidelines.
Conduct regular property inspections, risk assessments, and performance evaluations to identify improvement opportunities and address issues proactively.
Lead special projects including renovations, system upgrades, and sustainability initiatives from conception through completion.
Prepare comprehensive reports, presentations, and analytics that demonstrate operational performance, financial trends, and strategic recommendations.