Senior Facilities Manager

JLL•San Jose, CA

5d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Senior Facilities Manager (M2) Transform at JLL as a Senior Facilities Manager on a prominent Fortune 500 technology client account! You will lead Facilities Management service delivery across our client's SJC Subregion campus within the Americas Portfolio.

Requirements

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience
Minimum 5 years of recent (within the past 7 years) facilities management experience required
Strong financial acumen with proven experience managing multi-million dollar operating budgets, building annual budgets, and reporting variance reasoning
Experience supporting large campuses, complex corporate environments, or critical operating environments
Strong leadership, communication, problem-solving, and stakeholder-management skills
Demonstrated experience managing vendor relationships and service contracts, including evaluating performance against SLAs and strengthening contract terms
Proven record of excellent internal and external customer service
Proficiency with CMMS software, Excel, and Microsoft Office Suite

Nice To Haves

7–10 years of progressive commercial real estate experience preferred
Advanced degree in Facilities Management, Engineering, Business Administration, Construction Management, Real Estate, or related field
Strong knowledge of HVAC, electrical, plumbing, fire/life safety, BAS/BMS, and related building systems
Professional certifications such as CPM, RPA, CSM, CFM, FMP, or PE
Experience managing facilities portfolios of 500,000+ square feet or multiple building campuses
Familiarity with critical facilities such as data centers and related equipment/systems (generators, UPS, ATS, cooling towers, fire pumps, etc.)
Knowledge of sustainability practices, LEED operations, and energy management programs
Corrigo CMMS preferred
PMP certification or demonstrated experience leading capital improvement initiatives

Responsibilities

Manage performance of assigned staff and maintain interface with third-party vendors, ensuring total contract compliance, accurate reporting, and resolution of critical tenant relations issues.
Oversee facility operations including HVAC, basic electrical (primarily lighting), and plumbing, maintaining a strong interface with life safety systems; oversee the Building Controls Automation (BCA) Team, with primary focus on staffing and leadership.
Lead vendor management strategy across critical soft services partners (pest control, janitorial, and related contracted services); drive a focused effort to strengthen overall service delivery, a primary priority for the contract over the next several years.
Drive development of new operational processes and strengthen vendor contracts to improve service delivery, consistency, and cost efficiency.
Support the RFM in developing and managing the $80 million FM annual operating budget, capital improvement plans, and financial forecasts; manage and monitor FM OPEX, including maintenance expenses, service contracts, vendor costs, overtime, purchase orders, accruals, and financial variances.
Oversee receiving and dispatching of work requests to FM team members, vendors, and third parties; coordinate scheduling of maintenance activities, and track work order completion, vendor follow-up, invoice review, and authorization within Corrigo, the account's CMMS tool.
Lead by example in supporting facility inspections, sustainability goal implementation, and vendor performance management in partnership with sourcing teams, ensuring all practices follow company MSA requirements and client standards.
Monitor workflow to assure timely completion within established SLAs and KPIs; review dashboards daily and meet or exceed customer satisfaction ratings.
Cultivate trusted working relationships with client representatives and service providers, communicating and escalating appropriately.
Serve as the senior Facilities Management point of contact for client SJC stakeholders, communicating facility conditions, risks, performance, priorities, and recommended actions; serve as the senior escalation point for significant facility incidents and business-impacting events, coordinating response, recovery, root-cause review, and corrective actions during business and after hours.
Lead, mentor, and develop the FM team (Facilities Managers, Assistant Facilities Managers, Facilities Coordinators, and the Shops Team) to build a high-performing operations group; ensure compliance with JCAP and HSSE requirements and support ISO audit readiness, leadership, and delivery.
Own staff development, succession planning, and growth initiatives for the team; participate in compensation planning and build actionable career development plans for each direct report.
Perform additional duties as required in support of client SJC Campus Facilities Management operations.