Senior Facilities Manager ACT/NSW/QLD

JLL

19h•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. This role will be responsible for the delivery of the Facilities Team’s services to operate and maintain the allocated portfolio, including any designated financial, technical, maintenance, procurement, asset and vendor management programs, and to provide facilities administration duties in accordance with company policies, procedures and processes. It is critical for this role to engage with stakeholders across the business to ensure that service delivery expectations are met without introducing financial or tenure risk.

Requirements

Experience in front and back office processes is required with strong administration skills, preferably in the FM space
Strong customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands
An understanding that Facilities management services involves the provision of both reactive maintenance and routine maintenance across the allocated portfolio with 24-hour call out / contact requirement
Proven ability to lead, mentor and develop technical teams
Strong conflict resolution and escalation management capabilities
Excellent stakeholder management across all organisational levels
Change management and process improvement expertise

Nice To Haves

Prior experience in facilities, property management, hospitality or related field preferred
Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialised services is advantageous
Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous

Responsibilities

Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded to facilitate works
Responsible for the delivery of customer and property services to a portfolio of buildings
Carryout building inspections and complete associated reports within the governance timeframe for the allocated portfolio
Ensure compliance with regulations / requirements of client contract and all facilities procedures
Manage administration and organisation of information for analysis and presentation to senior management team
Assist with any duties as assigned by the Facilities leadership team on an as needs basis
Proactively contribute to the effective and efficient running of the allocated portfolio / facilities, and share ideas for continuous improvement
Liaison with facilities vendors, coordinate facilities works as and when required in conjunction with JLL Projects & Development Services account team.
Understand the operational and technical requirements of the elements of the site(s) for which JLL is responsible
24-hour availability for emergency co-ordination and escalation management
Ability to work flexible hours to accommodate multiple time zones