Senior Facilitator, Experience, Granicus Experience Group

Granicus•Remote,

65d•$93,000 - $120,000•Remote

About The Position

The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes. Strong candidates for the Senior Facilitator role will have a proven track record of developing digital strategies for clients, preferably for government. Candidates will have experience facilitating workshops, analyzing data to inform strategies, and working on large-scale or program-level projects for clients. Candidates will be experts in owned media communications (website, email, SMS), human-centered design methodologies, as well as community engagement and management. Candidates must have a desire to be part of a data-driven, client-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government clients.

Requirements

5+ years of consulting, digital strategy, user experience or customer experience preferably in a digital/social media company serving government or at a government agency.
Proficient in core CX skills, ie. human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies, etc. ideally supporting a government client
Be proficient in digital-communications tools, and preferably the Granicus family of products, ranging from email marketing, online collaboration, website content management systems, online forms, and social networks to the next new thing
Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity
Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data
Understand and use digital tools, technologies and trends, then leverage those for client success, including research and discovery efforts
Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions. Skillfully enlist internal stakeholders to help navigate client relationships
Ability to be flexible in a changing work environment and to work well under pressure
Consistently perform against simultaneous projects in a fast-paced environment
Experience and/or enthusiasm for working with government. Passionate about public service, citizen engagement and all things digital
Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.
Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities.
Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration.

Nice To Haves

Demonstrate a polished, professional relationship with colleagues and customers.
Assume positive intent.
Be collaborative. Create space for and be open to different expertise and experiences.
Be dependable and reliable for our customers and our colleagues.
Be organized and manage your own workload.
Be proactive. Be willing to jump in, not wait to be told.
Be willing to try something new, not dependent on documented examples.
Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.
Be open to feedback. Listen with the same passion with which you want to be heard.
Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.

Responsibilities

Design and facilitate structured, outcome-driven workshops that support discovery, group alignment, and decision-making for federal, state, and local government clients, both in person and virtually.
Create end-to-end workshop experiences, including clear objectives, agendas, interactive exercises, and synthesis outputs aligned to client goals.
Facilitate sessions with mixed-seniority stakeholders—from frontline practitioners to executive leadership—ensuring inclusive participation and productive dialogue.
Apply human-centered design and CX methodologies (journey mapping, personas, ideation, prioritization) to translate insight into action.
Adapt facilitation techniques and exercises to diverse government contexts, cultures, and levels of change readiness.
Demonstrate confident in-person facilitation, including room management, group dynamics, timeboxing, and real-time synthesis.
Lead engaging virtual and hybrid workshops using tools such as Zoom, Teams, and collaborative whiteboards (e.g., Miro/Mural).
Sustain momentum and energy in virtual settings through thoughtful session design, pacing, and interaction.
Design custom exercises, worksheets, and breakout activities that support learning, alignment, and decision-making.
Translate complex Customer Experience, digital, content, data, and technology concepts into accessible, actionable exercises for non-technical audiences.
Deliver clear post-workshop outputs, including synthesized insights, documentation, and actionable recommendations.
Serve as a trusted facilitator and guide, balancing neutrality with strategic direction to help clients move from discussion to decisions.