Senior Experience Designer (Innovation Hub)

FCC / FAC

11d • Hybrid

About The Position

The Senior Experience Designer will lead the design phase within FCC’s Innovation Hub, focusing on strategic sensemaking rather than just interface design. This role involves transforming raw signals from customers and employees into actionable stories and concepts for leaders and teams. The designer will own problem definition, synthesize qualitative and quantitative research, conduct co-design sessions, and package insights effectively to drive real change and solutions. The ideal candidate is proactive in creating clarity, making meaning from complex information, and influencing across functions to deliver high-quality, useful outputs.

Requirements

• Degree in business, engineering, industrial design, psychology, human-computer interaction, innovation management or a related field (specific discipline is less important than curiosity, ability to learn, and demonstrated record of impact)
• Minimum six years of experience leading human-centred research, problem framing, synthesis, and concept development in complex, multi-stakeholder environments
• Proven ability to turn messy qualitative data, specifically customer journey mapping, into structured insights and decisions that are accompanied by strong storytelling to make them land
• Experience designing and facilitating in-person and virtual workshops and co-design sessions, with diverse stakeholder groups
• Proven ability to move a room, write for executives, and make complexity feel simple by using strong communication and influencing skills
• Proficiency with Microsoft 365 and comfort working in collaborative digital environments

Nice To Haves

• Professional certification or graduate training in human-centred design, design thinking, business design, or qualitative research
• Experience in financial services, agriculture, or similarly complex service-based organizations
• Fluency with digital whiteboarding tools like Miro, and comfort working alongside AI tools as part of your practice
• Familiarity with FCC’s business, lending processes, or the agriculture and agri-food sector
• Bilingualism (English and French)

Responsibilities

• Sense what others miss by picking up on weak signals, connecting them to broader patterns, and building insight that shifts how teams think about problems
• Make meaning and create momentum by synthesizing complex information into structured, compelling storytelling for both frontline teams and executives
• Own outcomes, not activities, by pushing work forward, unblocking teams, and holding yourself accountable for impact. “That’s impossible” isn’t your default - “why not?” is
• Prototype to provoke, not to polish, by presenting concepts quickly, learning what matters, and using that insight to sharpen direction rather than perfection
• Facilitate with intention by designing engaging sessions that unlock alignment beyond participation
• Raise the bar by bringing rigour and a growth mindset through curiosity, continuous learning and confidence to challenge the status quo
• Invest in the team, not just the work, by contributing to a culture of trust, curiosity and candour, showing up in ways that strengthen how the team thinks, works, and grows together

Benefits

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs
• Flexible and comprehensive group benefit and savings plans
• Well-being support through benefits and wellness programs
• Learning and development opportunities to help you thrive
• Hybrid work options
• Flexible work environment
• Competitive salary and benefits
• Culture built on trust, support and growth
• Exceptional employee experience

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees