Senior Experience Designer, Internal Experiences
About The Position
Justworks is seeking a Senior Experience Designer to join our Internal Experiences Design team. This team is responsible for the experiences that bridge our product, service and operations together. This role requires deep collaboration with peers in Engineering, Product Management, Data, Research and Compliance, as well as close partnership with stakeholders in Operations, Customer Success, Sales, Finance, and Underwriting. In this role, you’ll help to enable and create experiences for Justworks seller, service and operational layers in order to elevate the overall customer experience.
Requirements
- 5+ years of professional experience in designing for complex, integrated human/software service delivery, ideally in human resources, healthcare, insurance, benefits, or related domains.
- Strong collaboration experience working as part of a cross-functional team, collaborating fluidly with engineers, product managers, researchers, data scientists, and others.
- Ability to visually model complex information structures and use these models to communicate complex ideas, reveal insights, and align non-design audiences to a problem/solution space.
- Practical understanding of how qualitative and quantitative research and data inform product and design decisions.
- Attention to detail, and a refined sense of craft in visual design, typography, and brand expression.
- Fluency in Figma and other common design tools.
- A portfolio of case studies demonstrating experience leading complex product design efforts, including clear problem framing, collaboration processes, final solutions, and measurable outcomes.
Responsibilities
- Advocate for Justworks users and champion operational simplicity across all touchpoints; balancing UX concerns with business goals, technological constraints, and broader company strategy.
- Collaborate closely with partners in Product, Engineering, Research and Data to define scope and align on user and business goals.
- Participate in discovery efforts and leverage insights to frame design problems and translate them into actionable solutions.
- Partner with peers in other design teams to extend and adapt systems where necessary.
- Help guide and support less-experienced designers contributing to shared efforts.
- Perform other duties as assigned.
Benefits
- welcoming and casual environment
- great benefits
- wellness program offerings
- company retreats
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
