Senior Experience Design Operations Manager

Expedia Group•San Jose, CA

2d•$184,500 - $318,500•Hybrid

About The Position

As the Design Organization grows and evolves, strong operational systems are essential to help teams plan, build, and deliver great work. Experience Design Operations plays a central role in creating the clarity and structure that enable designers to focus on craft and impact. This role is a key part of building a connected design organization that moves with purpose and delivers consistently high-quality experiences. Experience Design Operations supports Expedia Group’s global design organization across product design, research, and content. We build the structures and practices that enable teams to work with clarity, efficiency, and creative confidence. Our goal is to make design predictable, scalable, and deeply integrated into product development. As a Senior Manager, Design Operations, you will drive operational programs and processes within a key area of the design organization. You’ll partner with design, product, and engineering teams to improve how work is planned, reviewed, and delivered. Your work will help foster a healthy, sustainable delivery culture that supports great design at scale.

Requirements

7+ years of experience in design operations, program management, or cross-functional delivery supporting design or product teams.
Strong understanding of design workflows, tools, and review processes in digital product environments.
Proven ability to manage complex programs and introduce operational improvements.
Experience collaborating with product and engineering teams in matrixed organizations.
Bachelor’s degree in Design, Business, or related field, or equivalent professional experience.

Nice To Haves

Experience supporting global or multi-brand product organizations.
Familiarity with design systems, content operations, or research operations.
Background in tooling, vendor management, or operational budgeting.
Experience driving process improvements across large teams.

Responsibilities

Implement and refine processes, workflows, and rituals that connect design strategy to delivery. Ensure clarity and consistency across teams.
Manage multi-team initiatives, ensuring design work is scoped, aligned, and delivered on time. Track progress, risks, and dependencies to keep teams moving forward.
Work closely with product management, technical program management, and engineering to align planning and execution. Strengthen communication and decision-making across disciplines.
Support design review pathways, from early squad reviews to leadership checkpoints. Maintain schedules and alignment moments to ensure quality and momentum.
Identify friction points and help streamline planning and collaboration. Promote sustainable practices that balance creativity with accountability.
Assist design leadership with prioritization, staffing visibility, and operational readiness. Help maintain communication practices that keep teams informed and connected.