Senior Executive IT Support Specialist – GSC - US

Sysco

4d•Onsite

About The Position

The Senior Executive IT Support Specialist is a senior-level technical support professional providing advanced, hands-on support across Sysco’s headquarters, Sysco LABS, and local operating sites. The role supports end-user devices, enterprise applications, network-connected systems, meeting technology, and IT infrastructure, with a particular focus on confidential, high-touch support for C-suite executives and senior leaders. The specialist manages IT infrastructure within Sysco LABS, including corporate networks, cloud assets, office technology, and operational support. The position calls for strong technical expertise, customer service, proactive issue identification, rapid problem resolution, and professionalism in complex, high-visibility environments. The role also requires after-hours and emergency on-call support as needed and travel of up to 25%.

Requirements

10 or more years of IT support experience, including extensive support for C-suite or senior executives.
Strong expertise troubleshooting macOS and Windows operating systems.
Ability to maintain strong security and compliance practices.
Experience with networking technologies, including DNS, VPN, TCP/IP, and wireless.
Familiarity with asset management, provisioning, device compliance, and enterprise video conferencing systems.
Willingness to work after hours and provide emergency on-call support.
Advanced troubleshooting skills with Windows, macOS, and Microsoft Office applications.
Ability to follow complex procedures, perform independent diagnostics, and collaborate on multi-layered issues.
Solid troubleshooting background to diagnose complex problems independently and as part of a team.
Must be currently authorized to work in the United States.

Nice To Haves

Bachelor’s degree in IT, Computer Science, or Information Systems.
Knowledge of cybersecurity tools such as Netskope, Zscaler, Forcepoint, and Sentinel One.
Experience with Slack, DataDog, Node.js, IntelliJ, and Atlassian products such as Jira and Confluence.

Responsibilities

Provide confidential, white-glove technical support for C-suite executives and senior leaders, keeping their devices, meeting rooms, remote access tools, and mobile technologies operational and secure.
Deliver rapid-response support to minimize downtime for high-visibility users.
Maintain executive readiness through proactive maintenance, updates, and testing of executive-facing systems.
Serve as the primary local escalation point for complex or sensitive support issues.
Communicate root-cause analysis and high-impact issues to leadership clearly and professionally.
Ensure uptime and connectivity for business-critical systems, devices, and audiovisual meeting technologies.
Provide Tier 3 Mac support and serve as a subject matter expert for macOS and Windows environments.
Manage IT operations within Sysco LABS, including innovation systems, cloud assets, and internal and external office networks.
Manage and prioritize support requests through ServiceNow, providing timely updates and escalations and conducting trend analysis.
Support procurement, inventory management, hot-spare systems, equipment repair, and environmentally compliant asset disposal.
Maintain phone and mobile support services, including provisioning, voicemail, administrative tasks, and replacements.
Enforce system security policies and keep devices compliant with antivirus, patching, and discovery tools.
Provide after-hours or emergency on-call support as needed.