Senior Executive Housekeeper - Beau Rivage
About The Position
As a Senior Executive Housekeeper, you will lead a high-performing team to deliver exceptional guest experiences while driving operational and financial success. You’ll oversee staffing, scheduling, and training, ensuring service excellence aligns with brand standards and consistently exceeds expectations. This role involves managing the department's guest service standards and initiatives, productivity standards, coaching the leadership team to optimize performance, and strategizing department-wide solutions for guest experience issues. The position also provides input into the research, development, evaluation, and implementation of new products, services, standards, technology, and processes to ensure a competitive position and anticipate changing customer needs within the hospitality and gaming environment. The Senior Executive Housekeeper assumes the responsibilities and duties of the Director of Housekeeping/EVS during their absence and days off. This role leads multiple levels of experienced leaders in the implementation and sustainability of policies, operating procedures, and directives as part of the Collective Bargaining Agreement. It also involves maintaining a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction, ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment. The role is responsible for leading significant improvement initiatives and processes to enhance performance for employees and leaders in the department.
Requirements
- Bachelor’s Degree or equivalent experience
- 2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment
- Must be 21 years old or older
Responsibilities
- Managing the department's guest service standards and initiatives
- Managing productivity standards
- Coaching the leadership team to optimize performance
- Strategizing department-wide solutions for guest experience issues
- Providing input into the research, development, evaluation, and implementation of new products, services, standards, technology, and processes
- Assuming the responsibilities and duties of Director Housekeeping/EVS during his/her absence and days off
- Leading multiple levels of experienced leaders in implementation and sustainability of policies, operating procedures and directives as part of the Collective Bargaining Agreement
- Maintaining a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction
- Ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment
- Leading significant improvement initiatives and processes to enhance performance for employees and leaders in the department
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
