HCVR Senior Executive Casino Host (Full Time; Swing Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

4d•Onsite

About The Position

Harrah’s Cherokee Valley River Casino & Hotel is seeking a Senior Executive Casino Host. This role is responsible for owning all aspects of strategic relationships with a specific group of 300-500 VIP players. The Senior Executive Casino Host will direct account development, relationship building, and service while on property, aiming to develop lasting, growth-oriented relationships through in-person and phone sales activities.

Requirements

High school diploma or GED required.
Three to five years of casino/hotel, customer service, host, or other account management experience required.
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.
Ability to think independently in making decisions to maximize customer service experience and program profitability.
Ability to effectively manage time and perform multiple tasks simultaneously.
Must be proficient with customer Point-of-Service systems.
Excellent interpersonal, communication, problem solving and analytical skills required.
Must have excellent customer service skills.
Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
Excellent networking abilities.
Avid member of the local community, including commercial and industry awareness.
Neat, professional appearance with excellent personal hygiene.
Must have excellent oral and written communication skills.
Leveraging sales techniques to maximize performance.
Internally motivated to graciously serve, delight and build player loyalty.
Anticipating and listening to customer needs.
Engaging others to succeed.
Applied functional/business knowledge; professionalism, composure, effectiveness.

Nice To Haves

BSBA from an accredited educational institution preferred.
Luxury service experience preferred.

Responsibilities

Establish and endorse the business objectives, ethics and values of Caesars Entertainment.
Generate casino revenue through development of VIP accounts and maximizing existing revenue streams.
Build loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.
Maintain relationships with VIP guests through personal contact by phone and in person to maximize gaming revenue goals.
Utilize transportation resources, including 30-seat jet, corporate jet, and direct mail to actively recruit VIP players.
Participate in special events and social functions, spending significant time customer facing.
Anticipate, respond to and consistently meet or exceed the needs of guests, including transportation and accommodation arrangements.
Coordinate with the VIP Concierge team to ensure successful delivery of pre-trip itineraries.
Leverage partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high-end service delivery.
Establish, coordinate, and lead both on and off-property VIP events.
Handle difficult guests and situations in a calm, professional, and prudent manner.
Utilize comping authority.
Comply with all applicable rules, regulations, laws, and policies, and conduct oneself with the highest levels of integrity and honesty.
Respond to and consistently meet the needs of internal clients.
Support and cultivate new ideas and methods to deliver business solutions.
Identify ways to increase efficiencies or improve product or service.
Communicate programs/services to necessary people, seek their support, and keep them informed of changes.
Keep track of existing products/services and/or progress on new initiatives.
Stay up to date with the latest developments in the industry, current market trends, and all on-property and competitor events.
Develop skills to handle increasingly complex matters.
Comply with and uphold company expectations including Code of Commitment, policies, procedures, industry regulations, department goals, and business strategy.
Give consistent, timely, and accurate information and find answers when unsure.
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner.