Senior Executive Assistant, Global Customer Solutions | United States | Remote

Grafana Labs

3d•$127,000 - $153,000•Remote

About The Position

Grafana is looking for a highly motivated Senior Executive Assistant to support our SVP, Global Customer Solutions. This is not a traditional EA role. While you will bring strong executive support skills to the table, the primary differentiator here is your ability to think and operate as a program manager - owning the coordination, organization, and forward momentum of a broad portfolio of strategic initiatives across our global Customer Solutions organization. Working closely with the SVP, you will serve as an operational hub for the team - ensuring programs move forward, decisions get made, and nothing falls through the cracks. You are someone who sees coordination as a strategic function, not an administrative one. You are energized by complexity, thrive in fast-moving environments, and take pride in bringing structure to ambiguity. You bring excellent verbal, written, and organizational skills along with a consistent track record of supporting senior executives and driving programs in a dynamic, high-growth tech environment. You are high energy with a fun-loving, empathetic attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact. You are not just eager to learn - you are proactive about leveraging AI tools and automation to make yourself and the people around you more effective.

Requirements

Experience in a tech or high-growth startup environment
Proven success supporting one or more VP or C-level executives in a dynamic, fast-moving environment
Hands-on program or project management experience - you know how to run a workstream, not just support one
Someone who is growing toward a program management career and sees this role as a meaningful step in that direction
Operate with an extremely high sense of urgency and thrive in ambiguous, ever-changing environments
Experience managing internal communications, planning executive off-sites, and coordinating content for leadership and executive reviews
Highly organized with exceptional attention to detail and the ability to manage multiple competing priorities simultaneously
Handle sensitive and confidential information with discretion and integrity
Experience working remotely and/or internationally and understand the nuances of globally distributed collaboration
Excellent communicator across all channels - written, verbal, and in person - and can build strong relationships in a remote-first environment
Eager to leverage AI and automation tools to work smarter and are not afraid to experiment
Highly competent with Google Workspace (Docs, Sheets, Slides, Calendar)

Nice To Haves

Prior experience with AI tools (ChatGPT, Claude, Notion AI, Zapier, etc.) is a strong plus
BA/BS degree preferred
PMP or equivalent certification is a plus

Responsibilities

Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment
Coordinate extensive domestic and international travel
Help triage, organize, and draft responses to emails as necessary
Manage expenses in a proactive, fiscally alert manner
Ensure and maintain confidentiality of all appropriate communications and documents
Attend meetings, document discussions, and distribute action items
Coordinate and host group meetings, leadership meals, and management team off-sites
Work with sales and customer success teams to coordinate customer meetings and visits
Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support
Handle occasional personal tasks for the executive as needed
Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization
Coordinate temporary office and meeting space as needed
Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule
Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions
Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed
Help design and implement lightweight but effective program management processes and frameworks that scale with the team
Help prepare and maintain materials for leadership reviews, all-hands meetings, and executive briefings - including agendas, status decks, and pre-reads
Assist in the planning and execution of quarterly business reviews and organizational planning cycles
Identify inefficiencies in how the team operates and bring forward proposals to improve them
Serve as a coordination layer between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product
Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating progress
Proactively identify tasks and workflows that can be automated or accelerated through AI tools and bring forward proposals to implement them
Build and maintain lightweight automations that reduce manual overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting)
Stay current on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively