Senior Events Manager

Access Destination Services•Orlando, FL

2d•Remote

About The Position

The Senior Events Manager is responsible for the overall operational excellence and strategic guidance of a program. This role leads complex, high-touch events with a consultative approach—advising clients, optimizing logistics, and ensuring every program element aligns with quality, budget, and brand expectations. The Senior Events Manager also mentors junior team members and contributes to best practice development across the territory.

Requirements

Consistently meeting or exceeding revenue goals
High client satisfaction scores across all programs operated
Meeting or exceeding gross profit goals on programs operated
Meeting or exceeding total revenue in ASO goals
Excelling in Key Areas of Responsibility
Consistently meeting or exceeding performance targets (Revenue, Average Invoice, etc.)
Consistently demonstrating all Access Values
Completing the required training and certifications
Showing initiative in problem-solving
Maintaining a positive attitude

Nice To Haves

3+ years of experience managing multi-component, high-volume events.
Proven leadership experience with the ability to mentor team members.
Strong vendor, budget, and client relationship management skills.
Advanced Salesforce proficiency and can independently manage program records, perform advanced tracking for forecasting, and ensure cost and margin data are accurate and up to date.
Acts as a “go-to” expert in one or more destination.
Experience successfully overseeing teams onsite.
A strategic, forward-thinking approach to solving challenges and improving processes.

Responsibilities

Mentor Associates, Senior Associates, and Events Managers through coaching, shadowing, and feedback.
Support onboarding and training initiatives in partnership with leadership, contributing to the development of new team members.
Model leadership and collaboration, fostering a culture of accountability, growth, and continuous improvement.
Serve as an escalation point for critical decisions and provide guidance that promotes confidence and consistency across the team.
Serve as the lead owner for assigned programs, managing all aspects of the Scope of Work (SOW), deposits, budgets, invoicing, and reconciliation.
Oversee large-scale or complex programs, ensuring that planning, communication, and on-site execution meet client and company standards.
Proactively manage Event Staff, providing direction, preparation, and feedback to ensure consistent performance.
Lead problem-solving efforts and operational decision-making across teams, identifying challenges early and proposing viable, efficient solutions.
Coach junior team members on proactive thinking, project ownership, and solution-oriented client support.
Conduct comprehensive post-event reviews, tracking performance outcomes, and collaborating with leadership to drive continuous improvement.
Manage all vendor partnerships and sourcing for assigned programs, ensuring high service standards and operational excellence.
Cultivate strong, trust-based relationships with key suppliers and preferred partners for high-end, complex programs.
Ensure all vendors meet compliance, insurance (COI), and procurement standards.
Lead by example in sustainable event planning, evaluating vendor practices and mentoring others on environmentally responsible sourcing.
Partner with leadership to pilot and implement new sustainability initiatives across the organization.
Serve as the primary client contact for assigned programs, managing expectations, communications, and on-site execution with professionalism and poise.
Lead client site visits, demonstrating operational expertise, creative alignment, and real-time problem-solving.
Anticipate client needs and offer consultative guidance to ensure seamless event experiences.
Coach team members on presentation standards, client engagement, and brand-aligned communication.
Build long-term, trusted partnerships that strengthen client retention and expand business opportunities.
Conduct regular check-ins and one-on-ones with Associates, Managers, and stakeholders to align on strategy, workload, and deliverables.
Collaborate effectively with Sales, Creative, and Operations teams to ensure a unified approach and seamless program execution.
Serve as a mentor and resource within the Events department, offering insights, guidance, and training.
Promote open communication, transparent decision-making, and collaboration across departments to foster a culture of shared success.
Maintain accurate and detailed program documentation within Salesforce and related platforms.
Review and update margin, costing, and forecasting data with precision.
Drive process improvements and identify operational efficiencies that enhance client satisfaction and team productivity.
Serve as an early adopter of new technologies, supporting team training and implementation to enhance accuracy and workflow efficiency.
Oversee program budgets, ensuring adherence to financial goals and gross profit margins.
Manage costing tools and templates with fluency and accuracy.
Identify and execute upsell opportunities to drive revenue growth and enhance client experiences.
Ensure all financial documentation is complete, accurate, and aligned with company standards.
Balance multiple complex programs simultaneously while maintaining composure and precision under pressure.
Demonstrate strong time management, prioritizing effectively to meet shifting deadlines and evolving client needs.
Model proactive communication with clients, vendors, and teams to anticipate and mitigate challenges.
Lead onsite adjustments and pivots with confidence and creativity, ensuring flawless event delivery.
Anticipate systemic risks and mentor Event Managers on contingency planning and event-day decision-making.
Consistently displays the Access Values (Imagine First, Demand Integrity, Embody Excellence, Always Collaborate, Service Obsession)

Benefits

Certified as a Great Place to Work – 3 years in a row and counting!
50+ years in the industry!
Women-owned and women-led
Fun, creative, and supportive culture
Focus on recognition and employee value – including annual and quarterly awards
Paid day off to serve your local community
Annual all-company retreat to connect, learn, and have fun together
Annual qualifier-based incentive trip for top performers (certain departments eligible)
Regional team outings
Monthly companywide meetings to connect, learn, and celebrate wins
Highly competitive total compensation, including strong base salary and quarterly bonuses
Very strong performance-based quarterly commission plans
401k with company match (eligible after 1 year – up to 4% of salary matched, vested immediately)
Monthly cell phone stipend
Work from home opportunities and flexibility (including full home office setup)
Flexible schedule opportunities
Generous PTO
Sick days
9 full holidays
5 half days off prior to holidays to unplug early
2 floating holidays off to be used on holidays of your choice
½ day Fridays in July & August (based on achievement of goals)
Extensive menu of health plans to choose from
Paid parental leave
Pet insurance program
Employee Assistance Plan (EAP)
Mentorship program
“Masterclasses” in industry/department-specific topics
State-of-the-art technology platforms and tools – including training
Annual and monthly meeting content that focuses on professional development