Senior Events Coordinator - Nest Catering & Conferences

AMS of UBC•Vancouver, BC

3d•Onsite

About The Position

This position is required to actively sell, plan, book and execute conferences, weddings, trade shows, business meetings and catered events of commercial clients. In addition, this role is expected to develop, sell, and coordinate all conferences and events to the client’s specifications while adhering to all AMS departmental policies and procedures and exemplify a strong commitment to guest satisfaction.

Requirements

Minimum 2 years of post-secondary education in a related field
Minimum of 4 years of experience in a customer service and sales environment, ideally in hospitality or tourism
Proven track record in achieving sales targets and familiarity with utilizing selling techniques is required
Ability to work effectively with students and external clients of AMS in an enthusiastic and positive way
Excellent organizational, administrative, and interpersonal skills especially with conflict resolution
Experience in tracking sales calls, new business solicitation and lost business
Experience creating and managing sales budgets
Must be able to prioritize, organize and work in a team environment
Must have ability to work under pressure and under own initiative
Basic knowledge of MS Office suite
Excellent communication skills

Nice To Haves

Experience in event coordination and/ or meeting planning is an asset
Knowledge of Caterease software is an asset

Responsibilities

Responsible for selling, planning, booking and executing in cooperation with the operational team conferences and catered events to meet and exceed established sales goals
Actively soliciting new contacts and maintaining working relationships with all civic and industry organizations, corporate promotional contacts, and event and booking representatives. Serving as a liaison with outside agencies on ongoing promotional campaigns
Prospecting and closing new business and providing event consultation and planning services to clients by assessing meeting objectives and recommending specialized services. Up selling food and beverage services and additional functions to achieve established revenue goals
Planning the logistics for a wide range of events, catering, meetings and conferences, etc.
Coordinating internal service departments and ensuring customer satisfaction.
Ensure all necessary contracts, payments, invoicing, and other accounting matters are submitted in a timely manner as per the society’s procedures.
Distributing evaluation surveys to clients who have experienced AMS catering and conferences services
Promoting a positive, service oriented image of the AMS to all who apply to use our facilities and services
Providing on-site service for clients and foster strong working relationships
Compiling on-going sales activity reports for sales team
Conducting site tours / visits with potential clients
Actively conducting daily sales calls as per AMS sales plan
Tracking of all activities in the society CRM program
Keep current with industry trends
Working with the AMS mission statement and values to operate a successful department
Other duties as required