Senior Event Sales & Services Manager

AccorHotel • Richmond, BC

3d • CA$75,000 - CA$80,000 • Onsite

About The Position

At Fairmont Vancouver Airport, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Senior Event Sales & Services Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.

Requirements

• Minimum of three (3) years’ experience as a hotel Sales Manager or Conference/Event Services Manager in a four-star hotel.
• Strong Food & Beverage knowledge
• Excellent interpersonal and communication (written & verbal) skills
• Ability to prioritize work in an environment with multiple interests
• Professional appearance and demeanor
• Assertive, self-starter, self-motivator in a busy environment with minimum supervision

Nice To Haves

• Past leadership experience an asset.
• Knowledge of Opera, Word, Excel, CVENT an asset

Responsibilities

• Consistently offer professional, friendly and engaging service
• Work with Director, Sales & Marketing to oversee day to day sales and events leadership and associated tasks such as Month End, Payroll, Reporting, and Forecast/Budget
• Conduct Sales calls, site inspections, client entertainment and FAM tours and client interactions while meeting quarterly goals
• Prospect, qualify, and actively solicit business through sales calls, networking events, industry functions and client meetings
• Negotiate guestroom blocks, meeting space, food and beverage minimums, and contractual terms to maximize hotel profitability while meeting client needs and selling the hotel as the best fit for the business
• Prepare and present proposal, contracts, and presentations for prospective clients and groups.
• Field inquiry calls for small group and catering/events business, executing the discovery process to uncover client needs and selling the hotel as the best fit for the business.
• Compile and distribute conference agendas and event orders
• Attend Group resumes, BEO meetings, Credit Meetings, as required.
• Ensure the efficiency of Opera to track, solicit, book, produce EO’s and follow up on account activities
• Ensure all contractual terms agreed upon are carried out as well as to maximize rooms and function space for the highest profitability for the hotel
• Maintain a variety of accounts to include social, corporate, and sport
• Develop monthly action plans to meet and exceed department and market segment quotas; within established parameters, quote and negotiated prices, confirmed by written contracts.
• Build relationships between Sales and Operating Departments
• Build partnership with Banquet team to ensure service standards are maintained
• Assist in developing new business ideas and the promotion of existing business within all our market segments
• Resolve guest complaints when necessary
• Conduct post-conference meetings with departing groups (as applicable) to address strengths and weaknesses of an event while soliciting repeat business.
• Assist the Director, Sales & Marketing in leading, coaching and developing team members
• Other duties as assigned
• Seamlessly execute planning stage with client and assist with creating and distribution of Banquet Event Orders to encompass culinary, banquet and AV requirements

Benefits

• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
• Generous Perks – complimentary dry cleaning, duty meal in our colleague dining room, transit reimbursement, complimentary hotel stay through Be Our Guest program
• Hotel & Dining Discounts – Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Comprehensive Benefits – extended medical, dental, vision, company-matched Pension Plan and more
• Paid time off including vacation, sick, holiday, and special leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed