Event Services Manager

AccorHotel • San Francisco, CA

6d • $85,000 - $110,000 • Onsite

About The Position

The Event Services Manager will be responsible for organizing convention bookings from the date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage, and audio visual. This role involves creating floor plans, initiating billing procedures, and conducting pre-conference meetings with clients and relevant departments to ensure all details are communicated effectively. The manager will also attend daily meetings to review event contracts and communicate any last-minute changes. A key aspect of the role is to consistently offer professional, friendly, and engaging service, establish and maintain rapport with clients to encourage repeat business, and follow all departmental and safety policies.

Requirements

• Previous leadership experience within a similar role required
• Computer literate in Microsoft Window applications required
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to provide proof of eligibility to work in the United States

Nice To Haves

• University/College degree in a related discipline preferred

Responsibilities

• Consistently offer professional, friendly, and engaging service
• Confirm all event related information with clients
• Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
• Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
• Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
• Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned

Benefits

• Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.
• Learning programs through our Academies to promote growth and development.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Sustainability and WATCH

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree