Senior Event Producer

Convene•New York, NY

About The Position

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. Senior Event Producer | The Mallory, NYC Property and Role Overview: The Mallory is Convene Hospitality Group’s premier event destination housed within the historic Terminal Warehouse in the heart of West Chelsea, New York. Once a bustling 19th-century integrated freight hub, this New York icon has been meticulously reimagined as a dynamic, 50,000-square-foot venue across three floors for bespoke events and celebrations. The Mallory blends its industrial legacy featuring exposed brick, arched windows, timber beams, and soaring ceilings with state-of-the-art technology and flexible design. As an independently branded venue by Convene Hospitality Group, The Mallory serves as West Chelsea's newest stage for hosting everything from large-scale galas, fashion shows, and product launches to intimate social affairs and weddings welcoming up to 550 guests. We are building a team to deliver a personalized, high-touch hospitality experience for every client. Discover more at https://www.themallorynyc.com. CHG is looking to bring on this new opening’s Senior Event Producer who will be the primary point of contact for clients planning large-scale, high-profile events at The Mallory. This role leads the full planning and logistics lifecycle; acting as a strategic partner to clients while coordinating seamlessly with internal teams, external vendors, and direct reports. The Senior Event Producer ensures every element of the program is delivered flawlessly, reflecting our premium standards and creating an elevated client and guest experience. This position serves as the key liaison between clients and internal departments, providing hands-on leadership to drive successful programs. The ideal candidate thrives on problem-solving, building cross-functional relationships, and mentoring a team to consistently deliver exceptional results.

Requirements

6–8+ years in event planning/production with significant exposure to large-scale corporate or experiential events.
Proven success as a client-facing lead with strong relationship management skills; demonstrated ability to anticipate client needs, offer proactive solutions, and drive achievement of KPIs.
Experience managing and developing event staff (Event Coordinators, Event Producers, or equivalent), setting priorities, allocating resources, providing feedback, and fostering a collaborative, high-performance culture.
Prior experience managing programs involving multiple vendors and cross-functional teams, supported by an established network of trusted event vendors and partners.
Proven ability to manage relationships with outside catering partners to ensure seamless service and guest experience.
Baseline understanding of event AV production (power, rigging, lighting, sound) and familiarity with AV/production workflows; able to collaborate effectively with technical teams and interpret CAD/technical diagrams (hands-on operation not required).
Experience with CRM/event systems (Salesforce) and diagramming tools (Social Tables, AllSeated; CAD a plus).
Strong business sense, financial literacy, and ability to manage complex budgets.
Exceptional communication skills - verbal, written, and presentation; able to distill and share program details across stakeholders with clarity and precision.
Ability to stay adaptable, problem-solve under pressure, and maintain a professional presence in high-stakes environments.

Responsibilities

Partner with Sales to support the contracting and client onboarding process - from site surveys through contract execution and hand-off into event planning.
Host client kick-off calls, discovery meetings, and pre-production milestones to align on objectives and requirements.
Lead discovery and planning sessions, developing timelines, run-of-show documents, and converting client documentation into venue-standard files.
Provide strategic and consultative guidance to clients, aligning event design with business objectives and venue capabilities.
Maximize revenue opportunities by identifying appropriate upsells and integrating strategic partners as needed.
Lead, coach, and develop Event Coordinators and Event Producer - setting priorities, allocating resources, and ensuring consistent execution standards.
Serve as a point of escalation and mentorship for your team, modeling premium service standards and problem-solving under pressure.
Help create SOPs for events (from load-in to strike) with stakeholders to ensure successful product launch and implementation, adjusting as needed once live.
Guide clients through all stages of the NYC permit process - from preparing and filing applications to ensuring successful execution.
Coordinate with Convene’s preferred catering partner (or client-selected caterer) to finalize inventory needs and service timing.
Oversee vendor management and logistics, including coordinating load-in/load-out schedules, access requirements, and integration with venue operations.
Oversee event design and logistics - including floorplans/diagrams, guest flow, branding, and signage - ensuring compliance with venue standards, health & safety requirements, and brand guidelines.
Host and guide client walkthroughs to review spaces, logistics, and plans prior to the event.
Serve as the primary liaison between the client and Convene’s internal teams as well as external partners.
Develop and maintain accurate event data in the CRM system, serving as the source of truth for program details, financials, and communications.
Surface and escalate key information to internal teams and external partners to ensure alignment.
Provide clear, transparent financial management—quoting, change orders, vendor costs, monitoring budgets/spend, and reconciliation—while proactively communicating additional charges to ensure final billing is accurate.
Lead onsite execution, acting as the client’s advocate and Convene’s representative to ensure all elements are delivered on time, on budget, and at premium quality.
Direct and support on-site Event Coordinators to deliver seamless client experiences day-of.
Conduct post-event debriefs with both clients and internal teams, managing follow-up deliverables and capturing lessons learned for continuous improvement.

Benefits

Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume