Senior Event Manager - Hilton Chicago
About The Position
The beautiful Hilton Chicago, located in the heart of the Windy City on South Michigan Avenue, is seeking a talented Senior Event Manager to join our team! With 1,544 guest rooms and more than 234,000 square feet of meeting space, this is an exciting opportunity to create memorable experiences, bring events to life, and deliver exceptional service. As a Senior Event Manager, you’re not just overseeing all aspects of planning and execution for complex events – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
- Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
- Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
- Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
- Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions
Benefits
- Complimentary Meals in the team member restaurant
- Complimentary access to the hotel athletic club
- Discounted parking
- 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount
- Paid parental leave – for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services
- Crisis concierge – offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
