Senior Estate Host Concierge

Meadowood Napa Valley•Saint Helena, CA

20d•$30 - $34•Onsite

About The Position

Through our Estate Host Program, Meadowood Napa Valley will provide an enhanced guest recognition and referral program building on our 50-year legacy of strong and impactful relationships, cultivating frequent and loyal patrons who choose to call Meadowood Napa Valley their home and center for wine and cultural enrichment in Napa Valley. At Meadowood, the Senior Estate Host Concierge collaborates closely with the Estate Hosts, serving as a primary point of contact for each guest throughout their journey; before arrival, during their stay, and even after departure. This individual draws upon a wealth of knowledge and experience, thoughtfully supporting the team in anticipating and fulfilling every guest request. Guests are embraced with a warm, personalized approach that evokes the feeling of being welcomed into a private home. Their reasons for visiting Napa Valley are deeply understood and thoughtfully nurtured, with each detail of their experience curated through expert planning, genuine care, and gracious hospitality.

Requirements

10+ years Concierge and/or Hospitality role
Experience with Forbes Five-Star Standards
Bachelors or Associate Degree
Les Clef d’Or Membership (favored)
Hotel Operating Systems – i.e. V1 or Opera
Excel, Word, PowerPoint
Experience with CRMs
Concierge Itinerary Building Tools – i.e. Axus
Valid CA Driver’s License
Wine Education/Knowledge - Court of Master Sommeliers, WSE

Nice To Haves

Les Clef d’Or Membership

Responsibilities

Create personalized experiences that foster guest loyalty by serving as a dedicated point of contact and building meaningful relationships through a deep understanding of each guest’s preferences and motivations
Conduct thoughtful pre-arrival outreach and post-stay follow-up while maintaining an organized and accurate database of loyal guests to support meaningful, ongoing relationships
Provide a warm welcome, property orientation, and itinerary overview upon arrival
Monitor all arrivals and departures, ensuring all preferences and requests are flawlessly executed
Identify opportunities to surprise and delight guests through thoughtful recognition of milestones and special occasions
Support Estate Hosts in crafting immersive, highly personalized itineraries by analyzing guest history, preferences, and stay patterns to proactively recommend tailored experiences and amenities while capturing feedback to continuously elevate future stays
Respond to telephone calls and emails in a timely, professional manner while maintaining consistent and thoughtful communication throughout the guest journey
Collaborate across all resort departments to ensure a seamless luxury experience
Deliver all service interactions in accordance with Forbes standards
Cultivates and strengthens relationships within the Napa Valley community, including wineries, restaurants, art organizations, and transportation partners
Stay ahead of trends in wine, culinary, fitness, and cultural experiences to elevate guest offerings
Meet monthly outreach goals that promote on-property amenities (Spa, Dining, Wine Center, Fitness, Tennis)
Attend departmental and leadership meetings, contributing insights and recommendations
Support team alignment and uphold consistency across the Estate Host program
Maintain professionalism in all instances and interactions
Complete all required trainings and participate in ongoing development
Achieve proficiency in all hotel systems, programs, and procedures
Adhere to all departmental and property-wide standards and protocols