Senior ERP Manager, Netsuite

Parachute Home•Los Angeles, CA

15h•$155,000 - $175,000•Hybrid

About The Position

At Parachute we are focused on creating premium, responsibly-made home essentials that fill homes with soft landings. We believe the home is an extension of one's self, it offers a sense of belonging and welcomes all with ease and warmth. Home is where we recharge, wash off the day and rest up for tomorrow. It is the most comforting word there is – that’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute and we invite you to join us in helping people transform a house into a home. We're looking for people who are curious, accountable, and motivated to build something exceptional together. At Parachute, we value teammates who take ownership, adapt with optimism, challenge themselves to grow, and raise the bar for themselves and those around them. If you're energized by meaningful work, high standards, and the opportunity to make a real impact, we'd love to meet you. You will be the technical owner of the Netsuite ecosystem at Parachute Home. Reporting into our Senior Director of E-commerce and in partnership with Finance, Operations, and Supply Chain, you'll be responsible for assessing, redesigning what needs redesigning, and building governance around NetSuite that will establish future success of our ERP infrastructure. This is a system architecture and ownership role: you'll evaluate what we have, define what we need, and build toward it. You will still help manage day-to-day issues, support end users, and be the internal expert that our teams rely on.

Requirements

7+ years in ERP/business systems roles, including 5+ years of hands-on NetSuite administration and development in a multi-entity or multi-channel environment
Expert in SuiteScript 2.x, SuiteQL, NetSuite REST/SuiteTalk APIs, and Token-Based Authentication; you've built and debugged production Map/Reduce scripts and RESTlets, not just configured workflows
Experienced with iPaaS platforms (Celigo strongly preferred) and high-volume integration patterns, including concurrency management and error recovery
Background in DTC or omnichannel consumer businesses - you understand the operational complexity of managing inventory, fulfillment, and finance across multiple sales channels
Comfortable with EDI integrations and experienced working with 3PL and retail partners
Fluent in ERP fundamentals such as; order-to-cash, revenue recognition, month-end close, procure-to-pay
A skilled project manager who can scope and deliver cross-functional implementations, manage external partners, and own a systems roadmap
Able to translate complex technical information into clear, digestible insights that inform business decisions and action
Highly organized and rigorous about governance and documentation - you know that at scale, undisciplined systems fail loudly and expensively
Equally comfortable in code, in an architecture diagram, and in a cross-functional room

Nice To Haves

NetSuite Administrator, SuiteFoundation, or SuiteCloud Developer certification a plus
Experience with SQL and data warehouse tooling (Snowflake or similar) a plus

Responsibilities

Develop a roadmap for optimization and redesign by conducting a thorough assessment of the current NetSuite environment through customizations, integrations, and technical debt
Design, build, and maintain SuiteScript solutions (Map/Reduce, Scheduled, User Event, RESTlets), workflows, saved searches, and SuiteQL-driven automation
Consult with business stakeholders across Finance, Supply Chain, and Wholesale to translate business needs into scalable ERP solutions
Own end to end system integrations (Shopify, Celigo, WMS, EDI, and others) through monitoring, error handling, and recovery
Build durable practices by establishing and enforcing ERP systems governance: script deployment standards, sandbox and release management, API concurrency management, change control, and documentation
Partner with Finance and Accounting on close automation, revenue data integrity, and audit-readiness of system controls
Design user-friendly interfaces and functionality through custom forms, roles, dashboards, and saved searches so that non-technical teams can self-serve with confidence
Manage external implementation partners and consultants effectively: scope their work clearly, hold them accountable, and progressively reduce our dependency on them
Provide training, support, and documentation that makes ERP systems knowledge durable rather than tribal
Serve as the escalation point for ERP systems incidents by diagnosing root causes and building fixes that hold, not patches that buy time
Own budgeting and forecasting for the ERP stack, evaluating new tools as our needs evolve

Benefits

Hybrid schedule with Fridays work-from-home
Comprehensive medical, dental, vision, and disability coverage
One Medical (full health), Kindbody (fertility health), and Talkspace (mental health) memberships
Open & flexible PTO
401(k) plan through Empower
Employee stock options & annual bonus plans
Up to 10 weeks of paid parental leave
Weekly catered lunch & free snacks
Monthly work-from-home stipend
Monthly cell phone reimbursement
$300 annual free bedding, plus an employee discount and $250 new hire gift card
Beautiful HQ in Culver City, steps from the light rail
Dog friendly office