Senior Epic Web and Services Server Administrator

University of Texas at Austin•Austin, TX

1d•Onsite

About The Position

This position supports Epic infrastructure operations across production and non-production environments, ensuring the reliability, performance, scalability, and security of critical Epic technologies. The role collaborates closely with application, infrastructure, cybersecurity, networking, and clinical informatics teams to support enterprise healthcare operations. The Senior Epic Web and Service Server Administrator is responsible for the installation, configuration, administration, monitoring, maintenance, and operational reliability of Epic web and service server infrastructure. This role serves as a subject matter expert for Epic infrastructure technologies and supports system performance, continuity, interoperability, and security across enterprise healthcare environments.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
Six years of experience supporting enterprise application or infrastructure environments
Experience supporting Epic web and service server infrastructure in production and non-production environments
Experience participating in Epic upgrades, operational maintenance, troubleshooting, and change control processes
Experience collaborating with infrastructure, networking, cybersecurity, and application support teams
Experience supporting highly available, mission-critical healthcare systems
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Master’s degree in Information Technology, Healthcare Informatics, or a related field
Eight years of experience in Epic infrastructure or enterprise healthcare systems
Experience supporting Epic ECSA or WSSA operational functions
Experience with healthcare interoperability standards and SMART on FHIR integrations
Experience supporting DirectTrust, TEFCA, CareQuality, and eHealthExchange frameworks
Experience with enterprise MFT platforms and secure file transfer solutions such as Axway Secure Transport
Experience supporting patient-facing technologies such as MyChart, Care Everywhere, or Digital Front Door initiatives
Experience supporting eFax and document exchange platforms such as Concord or similar vendors
Experience with Epic Nebula, Cosmos, interoperability analytics, or data exchange initiatives
Epic certification relevant to web or service server administration (or obtained within six months of hire)
Epic Certifications for Web BLOB, BCA, Epic Print Service, MyChart, Interconnect, and Hyperspace Web
Microsoft Certified: Windows Server or Azure Administrator
VMware Certified Professional (VCP)
ITIL Foundation Certification
Linux or Red Hat Certification
Healthcare interoperability or security certifications

Responsibilities

Administers Epic Web and Service Server Infrastructure: Install, configure, administer, and maintain Epic web and service server infrastructure. Support Epic technologies including Web BLOB, MyChart, Interconnect, Hyperspace Web, and BCA. Maintain Epic printing infrastructure and print queues. Support Epic Imprivata configuration and browser allow list maintenance.
Supports Interconnect, IRIS Integration, and Connectivity: Assist with IRIS-side Interconnect configuration and connectivity support. Troubleshoot interface and web service connectivity issues. Coordinate with integration and database teams to ensure optimal functionality. Validate secure communication between Epic environments and external systems.
Troubleshoots and Resolves Technical Issues: Troubleshoot infrastructure, web services, application, and connectivity issues. Perform root cause analysis and implement long-term solutions. Serve as escalation point for complex system issues. Analyze logs, metrics, and system behavior to identify performance bottlenecks.
Manages Secure Data Exchange and Certificates: Support Axway Secure Transport MFT flow engineering and secure data movement operations. Manage and maintain DirectTrust certificates supporting TEFCA, CareQuality, and eHealthExchange connectivity. Ensure data exchange processes meet security and compliance requirements. Collaborate with cybersecurity teams to mitigate risks.
Applies Upgrades, Patches, and Lifecycle Maintenance: Apply Epic upgrades, platform patches, and maintenance updates. Coordinate deployment activities within change control frameworks. Validate system stability following updates. Maintain version control and environment consistency.
Supports Change Management and Release Processes: Participate in enterprise change control and release management processes. Document changes and ensure compliance with governance standards. Coordinate with stakeholders to minimize operational disruption. Maintain deployment schedules and communication plans.
Supports Business Continuity and Disaster Recovery: Support business continuity and disaster recovery activities. Participate in downtime planning and failover testing. Maintain system redundancy and recovery procedures. Ensure readiness for unplanned outages.
Collaborates and Drives Cross-Functional Execution: Collaborate with Epic application teams, infrastructure engineers, network teams, and cybersecurity teams. Provide technical guidance and mentorship to team members. Support cross-functional problem-solving and system improvements.
Develops Automation and Documentation: Develop and maintain scripts or automation solutions. Maintain technical documentation and environment standards. Establish operational procedures and best practices. Contribute to knowledge management and continuous improvement.
Marginal or Periodic Functions: Participate in enterprise architecture or infrastructure strategy initiatives. Support vendor coordination and technology evaluations. Assist with audits, compliance reviews, and accreditation activities. Provide after-hours and on-call support for critical system incidents. Represent infrastructure teams in governance or project meetings. Adhere to internal controls and reporting structure. Perform related duties as assigned.