Senior Epic Development & Support Engineer
About The Position
As part of CVS Health’s Epic team, this role is responsible for application development and production support, with a focus on Epic Ambulatory. The engineer helps ensure application quality and supports systems that enable efficient, safe, and high-quality healthcare delivery. The position works with matrixed teams that include providers, project managers, technical resources, subject matter experts, business stakeholders, and vendor representatives. The role includes managing Epic production support analysts and queues across multiple business units, meeting service-level agreements, maintaining Epic environments, and supporting vendor upgrades and system changes. It also leads discovery, requirements, design, documentation, and implementation activities, collaborating with business and IT teams to translate healthcare workflows into technical specifications and future-state processes.
Requirements
- At least five years of related experience.
- EpicCare Ambulatory certification.
- Strong experience configuring, designing, and supporting an Epic solution.
- Previous application configuration experience.
- Experience in test planning and execution, test case development, and meeting project quality requirements.
- Experience working on large projects.
- Strong knowledge of clinical applications and understanding of the healthcare IT industry.
- Understanding of configurable applications and monitoring practices.
- Analytical, problem-resolution, and interpersonal skills.
- Ability to bridge communication among technical and nontechnical project staff and customers.
Responsibilities
- Manage a team of Epic production support analysts.
- Monitor, triage, and report on production support queues across multiple business units.
- Ensure service-level agreements are met and tickets are resolved in a timely and sound manner.
- Review and update knowledge articles in partnership with the help desk.
- Report on production support queue status, identify trends, and recommend resolution paths.
- Build and maintain Epic environments.
- Lead discovery calls and provide level-of-effort estimates.
- Facilitate design sessions with business leaders and analysts.
- Create and fulfill EHR use cases; identify business and functional requirements; and work with IT resources to translate requirements and workflows into technical specifications.
- Lead documentation efforts for discovery and implementation.
- Ensure requirements and future-state workflows are clearly defined.
- Work with project managers to identify tasks and associated estimates.
- Support vendor upgrades, system changes, and environment maintenance procedures.
- Document business and functional requirements, system specifications, and testing attributes and results with matrixed teams.
- Analyze current-state processes and collaborate with clinical business and reporting users to create future-state processes.
- Identify and document process and data gaps.
- Participate in creating and completing project deliverables, including use cases, business requirements, technical specifications, scope documents, gap analyses, and impact assessments.
- Plan and execute testing, develop test cases, and meet project quality requirements.
Benefits
- Medical, dental, and vision coverage.
- Paid time off.
- Retirement savings options.
- Wellness programs.
- Other resources, based on eligibility.
- Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
